The Consumer Protection Commission (CPC) stands as a vital statutory body in Zimbabwe, established under the Consumer Protection Act (Chapter 14:14) of 2019. Commencing operations in October 2021, its core mission is to diligently safeguard consumers from unjust business practices and cultivate a transparent, ethical marketplace nationwide. The Commission actively investigates grievances, mediates disputes between consumers and service providers, and champions robust consumer rights advocacy. By enforcing consumer protection laws, the CPC plays an indispensable role in promoting fair trade and fostering trust within Zimbabwe’s dynamic economic landscape, empowering citizens with recourse and ensuring accountability for businesses operating across the country.
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