IMPLEMENTATION AND SUPPORT ENGINEER – Fintech Group

Fintech-Group is looking to hire a vibrant person to join the Zimbabwe office in the role of Implementation and Support Engineer.

Implementation Responsibilities

Responsible for executing of all activities pertaining to the successful installation and implementation of the project.
Ensuring constant communication with the client in regards to project timeline, milestones and meeting project objectives.
Installing, configuring, testing and maintaining operating systems, application software and system management tools
Moderate System Changes based on identified bugs within scripts
Documenting system errors and bugs, communicating and articulating to development team.
Documenting change requests on delivered functions of the system, communicating and articulating the same to the development team
Identifying, documenting, communicating and articulating project delivery risks to project team
Working with clients to update test scripts as well as facilitating and guiding clients in generating, documenting and communicating test cases
Facilitate User Acceptance Testing, System Walk Through & Training.
Provide consultancy in respect of product implementations
Installing, configuring, testing and maintaining operating systems, application software, and system management tools
Documentation, including preparation of training outlines, customer-specific databases, and report packages, based on customer specifications and established standards.
Analyze centrally developed Customer Specific databases, reports, documentation, and related applications with Senior Implementation Specialists as required to ensure that all Customer requirements are met prior to system installation.
Address Customer issues list and obtain final client sign-offs to validate their satisfaction with the new system.
Ensure efficient and prompt resolution of incidents and requests. Produce reports to identify failures and shortcomings.

Support Responsibilities

Determine second-line support calls assigned and identify the root cause of incidents and problems.
Provide support to clients in defining additional requirements and optimizing their implementation
Review and understand client processes and procedures, map these to product functionality and identify possible system enhancements
Provide client post-implementation support/consultancy as required
Ensuring the highest levels of systems and infrastructure available.
Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.

Proactively and committedly ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential risks; identify possible solutions, and work with other technical teams to implement those fixes.
Maintain system security, backup, and redundancy strategies
Liaise with vendors and other IT personnel for system problem resolution
Provide recommendations to key stakeholders regarding system configuration while being responsible for the enhancements of the systems already deployed.

REQUIREMENTS

Educational Level and experience required for the position:
Bachelor’sDegree in IT/Software Engineering preferred or equivalent
At least 2years professional experience of project managing software implementations is required especially around IT Security/IT Support /DB Administration/ System Administration
Microsoft, ITIL Certifications, Oracle and IBM certification
Similar experience as a Financial Services developer or Project Implementation role

Good knowledge in Financial and Banking systems
Experience in Project Management
Knowledge in SQL, Oracle Databases and other databases
Important to possess skills in HTML, DHTML, the .Net Framework, Java, VB.Net, C#, PHP, ASP, C++
Sound knowledge of Information technology and related support architectures, programming and database analysis
Experience with managing sophisticated enterprise integrations between business applications.
Excellent interpersonal skills
Ability to solve problems creatively and effectively
Strong Presales skills to enable the consultant deliver eye catching presentations to clients
Willingness to travel

Summary of specific or special skills required for the position
Microsoft Server platforms, familiarity with Microsoft Office applications, people skills and good communication skills, mature and focused.