Mountain Lakes Resort & Spa is looking for a mature, experienced and highly responsible HR professional to provide onsite Human Resources and administrative support to the resort. The successful candidate must be a people-oriented professional with strong employee relations, confidentiality, communication and problem-solving skills, and must be comfortable working in a hands-on hospitality environment.
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-09-02
Key Responsibilities
- Provide day-to-day HR support to management and employees.
- Handle employee queries and assist with resolving workplace concerns.
- Manage onboarding, inductions, probation reviews and employee documentation.
- Maintain accurate and up-to-date personnel files.
- Assist with recruitment and selection processes.
- Monitor attendance, leave and staff movements.
- Assist with payroll inputs and HR reports.
- Support disciplinary and grievance processes.
- Coordinate staff welfare and employee engagement initiatives.
- Ensure HR policies and procedures are consistently implemented.
- Assist management with performance management and employee relations matters.
- Maintain strict confidentiality of employee and company information.
- Provide general administrative support to the resort as required.
Requirements
- Diploma/Degree in Human Resources Management, Industrial Relations or a related field.
- Minimum 3-5 years’ HR experience, preferably within the hospitality industry.
- Mature, professional and emotionally intelligent.
- Strong knowledge of HR administration and employee relations.
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- High level of integrity and confidentiality.
- Ability to work independently and handle sensitive employee matters.
- Computer literate.
- A valid driver’s licence will be an added advantage.
- Must be willing to be based onsite at Mountain Lakes Resort.
How to Apply
Interested candidates should submit their CVs to [email protected] by [2nd of September 2026].
About the Company
Mountain Lakes Resort & Spa is a hospitality destination located in Juliasdale, a scenic highland town in Zimbabwe’s Eastern Highlands. It offers cozy, self-contained villas, an indoor pool, and a full-service spa focused on relaxation and wellness. The resort serves locally sourced meals, highlighting regional produce and Zimbabwean culinary traditions. As a verified operational business in Zimbabwe, it caters to both domestic and international guests seeking a tranquil getaway amid the country’s natural beauty.
Relax at Mountain Lakes Resort & Spa in Juliasdale, Zimbabwe
Frequently Asked Questions
What qualifications or certifications are typically required for an HR & Administration Officer role in Zimbabwe’s hospitality sector?
A minimum of a Diploma or Bachelor’s degree in Human Resources, Business Administration, or a related field is usually required; many employers also prefer candidates with ZIMSEC A-Level passes or NQF Level 6+ certification. Relevant short courses from institutions like the Institute of People Management Zimbabwe (IPMZ) or ZIMSEC-accredited HR certificates add value, especially if aligned with Zimbabwe’s Labour Act and Employment Code Act.
What does a typical day look like for an HR & Administration Officer at a resort like Mountain Lakes in Zimbabwe?
Daily tasks include managing staff attendance, processing payroll inputs, coordinating recruitment for seasonal and permanent roles, handling employee queries, and maintaining statutory records such as PRAZ returns and NSSA submissions. You’ll also support front-office administration—managing supplier invoices, filing, and liaising with local authorities like ZIMRA or the Ministry of Public Service for compliance matters.
How does Zimbabwean workplace culture influence expectations for HR & Administration Officers in hospitality?
Respect for hierarchy, punctuality, and strong interpersonal communication are highly valued—especially when mediating between management and staff across diverse cultural and linguistic backgrounds. Employers expect discretion, integrity, and familiarity with local norms such as formal address (e.g., 'Mr./Madam' until invited otherwise) and sensitivity to communal decision-making practices common in Zimbabwean teams.
What realistic career progression paths exist for HR & Administration Officers in Zimbabwean hospitality companies?
With 3–5 years’ experience and continued professional development (e.g., IPMZ membership or postgraduate HR studies), officers often progress to Senior HR Officer, HR Supervisor, or Resort HR Manager roles. Some transition into broader operations leadership, such as Front Office Manager or General Manager traineeships—particularly in resorts that invest in internal talent pipelines and partner with local institutions like the National University of Science and Technology (NUST) for upskilling.
What benefits are commonly offered to HR & Administration Officers in Zimbabwean resorts, and how do they align with national requirements?
Statutory benefits include paid annual leave (minimum 22 days), NSSA pension contributions, and mandatory medical aid coverage under the Labour Act—many resorts supplement these with private medical aid schemes and staff accommodation or transport allowances. Employers must comply with the Employment Code Act on maternity/paternity leave, sick leave, and occupational health reporting, though implementation varies by company size and resources.
How should I apply for this role, and what do Zimbabwean hospitality employers specifically look for in candidates?
Submit a tailored CV and cover letter via email or LinkedIn, clearly referencing your experience with Zimbabwean labour compliance, payroll systems (e.g., Pastel Payroll), and multilingual communication skills (Shona, Ndebele, and English). Employers prioritise candidates with proven problem-solving in resource-constrained environments, evidence of ethical conduct, and references from previous Zimbabwean employers—especially those in tourism or regulated sectors.