Vacancy
A fast-growing and dynamic IT Helpdesk operation in Zimbabwe is seeking motivated professionals to join their high-performing support team. This exciting six-month contract position is open for an experienced IT professional to work remotely as a Helpdesk Agent, starting October/November. This role comes with the potential for long-term engagement based on performance.
Key Responsibilities:
– Provide professional first-level support to clients via remote platforms
– Log and track issues using the organization’s custom software (Telpify)
– Collaborate with field teams for escalated cases requiring on-site intervention
– Ensure clear and effective communication with clients and teammates
Why Join?
– Work from the comfort of your home—anywhere in Zimbabwe
– Company-paid internet to ensure seamless service delivery
– Flexibility to work shifts as part of a team rota
– Potential part-time arrangements for candidates with the right profile
Requirements:
– Degree in Information Technology
– Fluent in both written and spoken English
– At least 3 years’ experience in an IT-related role
– Prior helpdesk or call centre experience is an added advantage
– Working knowledge of Ubiquiti consoles is a strong plus
– Must have a reliable electricity supply and backup power at home
– Strong analytical thinking and problem-solving skills
Job Summary
More Information
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Job Application Details
APPLICATION DETAILS
To apply: Email the client directly at [email protected] Remuneration: Up to USD 650 Location: Remote Duration: Six months For more information, visit ProRecruit’s website. Let me know if you need help summarizing or analyzing any part of the job posting!
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