Help Desk Administrator 376 views

2 x Help Desk Administrator

JOB DESCRIPTION

Applications are invited from suitably qualified and experienced persons to fill the positions of HELP DESK ADMINISTRATOR which have arisen within the Judicial Service Commission. The Commission is a dynamic organization that comprises of competent and professional staff. The incumbents will be stationed at the Judicial Service Commission-Secretariat.

KEY DUTIES AND RESPONSIBILITIES

The Help Desk Administrator will assist the Head of IT and Records Management to:

• Manage queries from system users.
• Periodically analyse queries and identify gaps that the organisation has to address.
• Periodically update frequently asked questions for all systems within the organisation.
• Diagnose issues with computer software, peripherals, and hardware;
• Run software diagnostic tools and physically inspecting hardware systems;
• Provide basic computer training to members of staff in the Judicial Service Commission;
• Install and upgrade hardware and software systems.
• Test, evaluate, and make decisions about new technology for the business;
• Support, monitor and maintain the office computer systems and networks;
• Set up accounts for new call centre and helpdesk system users and devices and assist with password or login problems;
• Perform any other duties as may be assigned from time to time.

COMPETENCE AND SKILLS FOR THE POST

The person must possess:

• Bachelor’s degree in computer science, Information Technology, or a similar field.
• 2-3 years’ working as a help desk Support, IT Support or a similar role;
• Knowledge of computer software systems, including databases, office applications, and operating systems;
• Excellent analytical and diagnostic skills;
• Advanced knowledge of help desk software and remote-access systems;
• A high-level communication skills;
• An ability to troubleshoot complex hardware and software issues