Mountain Lakes Resort & Spa is looking for an experienced and highly organised Head of Housekeeping to lead our housekeeping team and maintain exceptional standards of cleanliness, presentation and guest service across the resort.
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-09-02
Key Responsibilities
- Lead, supervise and coordinate the housekeeping department.
- Ensure guest rooms, public areas and facilities are maintained to the highest standards.
- Conduct regular inspections and ensure housekeeping standards are consistently met.
- Manage housekeeping schedules, staff allocation and daily operations.
- Monitor linen, cleaning materials and housekeeping supplies.
- Ensure proper stock control and minimise wastage.
- Train, coach and motivate housekeeping staff.
- Coordinate closely with Front Office and Maintenance departments.
- Handle guest concerns relating to housekeeping professionally and promptly.
- Ensure compliance with health, safety and hygiene standards.
Requirements
- Diploma or equivalent qualification in Hospitality Management, Housekeeping or a related field.
- Minimum 3-5 years’ experience in a housekeeping supervisory/management role, preferably within a hotel, lodge or resort environment.
- Strong leadership and organisational skills.
- Excellent attention to detail.
- Ability to work under pressure and manage a team effectively.
- Good communication and interpersonal skills.
How to Apply
Apply by email: [email protected]
About the Company
Mountain Lakes Resort & Spa is a hospitality destination located in Juliasdale, a scenic highland town in Zimbabwe’s Eastern Highlands. It offers cozy, self-contained villas, an indoor pool, and a full-service spa focused on relaxation and wellness. The resort serves locally sourced meals, highlighting regional produce and Zimbabwean culinary traditions. As a verified operational business in Zimbabwe, it caters to both domestic and international guests seeking a tranquil getaway amid the country’s natural beauty.
Relax at Mountain Lakes Resort & Spa in Juliasdale, Zimbabwe
Frequently Asked Questions
What qualifications or certifications are typically required for a Head of Housekeeping role in Zimbabwe's hospitality sector?
A minimum of a National Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field is commonly expected. Relevant certifications such as those from the Zimbabwe Hotel and Tourism Association (ZHTA) or international bodies like City & Guilds in Housekeeping Supervision add value. Prior supervisory experience in a mid- to high-end hotel or resort in Zimbabwe is essential and often weighted more heavily than formal qualifications alone.
What does a typical day look like for a Head of Housekeeping at a resort like Mountain Lakes Resort & Spa in Zimbabwe?
The role involves daily inspections of all guest rooms, public areas, and back-of-house facilities; coordinating cleaning schedules and staff rotas; and liaising with front office and maintenance teams to ensure timely room readiness. You’ll also manage linen inventory, oversee chemical and equipment usage, and conduct briefings with housekeeping supervisors—often starting early morning to align with Zimbabwean resort operational rhythms.
How does Zimbabwe’s local work culture influence expectations for leadership in housekeeping roles?
Respect for hierarchy and clear communication through designated supervisors is valued, and leaders are expected to be approachable yet authoritative in upholding standards. Team motivation often relies on consistent feedback and recognition within communal workplace norms, and fluency in English plus at least one local language (e.g., Shona or Ndebele) supports effective frontline supervision across diverse staff groups.
What realistic career progression paths exist after serving as Head of Housekeeping in Zimbabwe?
Progression commonly leads to roles such as Assistant Operations Manager or Resort Operations Manager, especially in integrated resorts where cross-departmental exposure is encouraged. Some professionals pursue further certification via ZHTA or international programmes (e.g., AHLEI) to qualify for regional management roles with multinational hospitality groups operating in Southern Africa.
What benefits are typically offered to senior housekeeping managers in Zimbabwean resorts, and how do they compare to national standards?
Standard benefits include 30 days’ annual leave, medical aid coverage (often through providers like NSSA-approved schemes or private insurers such as Fidelity Life), and pension contributions aligned with the National Social Security Authority (NSSA) requirements. Some resorts offer additional perks like staff accommodation, meal allowances, or discounted spa services—though these vary by employer size and ownership structure.
How should I apply for a Head of Housekeeping position in Zimbabwe, and what do employers specifically look for in candidates?
Applications are usually submitted via email or in person with a tailored CV highlighting quantifiable achievements (e.g., ‘reduced linen loss by 15%’ or ‘trained 20+ staff under ZHTA guidelines’). Employers prioritise proven local experience, evidence of staff retention and training initiatives, adherence to health-and-safety compliance (including Zimbabwe’s Public Health Act), and professionalism demonstrated through references from reputable Zimbabwean hospitality employers.