HEAD ICT OPERATIONS -ZIMRA 233 views

Vacancy

Applications are invited from suitably qualified persons to fill the following posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.

Key Responsibilities

– Participates in strategic and operational governance processes of the business
– Leads the ICT strategic operations and infrastructure planning for achieving business goals
– Develops and maintains appropriate ICT organizational structure
– Establishes ICT goals, objectives and departmental operating procedures for the department
– Develops and executes ICT enterprise-wide disaster recovery and business continuity plan
– Assesses and communicates risk associated with ICT facilities, infrastructure and operations environment
– Promotes and oversees strategic relationships between internal IT resources and external entities including government, vendors, and partner organizations
– Researches continuously for ICT best practices and makes recommendations on reengineering of ICT facilities, infrastructure and operations in the organization
– Defines and communicates corporate plans, policies, and standards for the organization for acquiring, implementing, and operating ICT facilities, infrastructure and IT systems environments and tools
– Monitors and manages IT facilities, infrastructure, systems environments and systems performances in line with the service level agreements
– Ensures ICT systems operations adhere to applicable standards, laws, and regulations
– Works with stakeholders to ensure operational efficiency of the system working in collaboration with internal clients, IT resources, vendors, and strategic partnerships including government
– Ensures adherence to IT security in line with international standards
– Ensures that change management is implemented in line with policies
– Leads the implementation and management of ICT operation projects
– Manages and monitors ICT facilities, infrastructure, and operations budgets
– Drives workforce development by monitoring staff training in line with safety, technical, and regulatory standards
– Manages full life cycle of facilities, ICT infrastructure, and assets from acquisition to disposal

Job Skills and Competencies

– Knowledge of Information, Communication, and Technology infrastructure and networking in an enterprise environment
– Self-starter with the ability to work under pressure and beyond stipulated hours
– Unquestionable integrity and commitment to duty
– Good analytical skills
– Strong communication and presentation skills along with ability to work in a highly collaborative environment
– Ability to work with minimum supervision
– Good organizational, people, and time management skills
– Leadership skills and acumen

Qualifications and Experience

– A Bachelor’s degree in Computer Science or Information & Communication Technology or equivalent qualification
– At least four (4) years’ experience at managerial level in an enterprise ICT environment
– Cumulative ten (10) years’ experience in an ICT environment
– Master’s degree is an added advantage
– ITIL Certification is a must
– Certification in Virtualization in any of the following: VMware, Oracle, Hyper-V, Power VM is a must
– Knowledge of Enterprise SAN technologies from OEMs such as IBM, HP, NetApp
– Strong knowledge of Container Technology and microservices, Kubernetes, Docker, etc.
– A clean Class 4 driver’s license