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6 days ago
The Scenic Hotel is looking for a warm, professional, and organized Front Office Receptionist to join our team.
Job Summary
- Employer: The Scenic Hotel
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Hospitality
- Closing Date: 2026-09-20
Key Responsibilities
Requirements
- Proven experience as a receptionist, front desk agent, or in a similar customer-facing hospitality role.
- Excellent communication and interpersonal skills with a strong customer-first mindset.
- Solid working knowledge of hotel management software and general office equipment.
- Ability to multitask, remain calm under pressure, and manage time effectively in a fast-paced environment.
- Professional presentation and a welcoming attitude.
How to Apply
Apply by email: tdembo@thescenichotel.co.zw
Phone: +263 8612 009863 / +263 77 663 9623
Address: 1314 Sebanga Street, Shurugwi / www.thescenichotel.co.zw
Phone: +263 8612 009863 / +263 77 663 9623
Address: 1314 Sebanga Street, Shurugwi / www.thescenichotel.co.zw
Frequently Asked Questions
What qualifications do I need to become a Front Office Receptionist in Zimbabwe?
A diploma or certificate in Hospitality Management, Hotel Administration, or a related field is typically required. Some employers may also consider candidates with a Grade 12 certificate and relevant experience. Proficiency in English and basic computer skills are also essential.
What are the typical day-to-day responsibilities of a Front Office Receptionist?
As a Front Office Receptionist, your duties will include greeting and checking in guests, handling reservations and cancellations, managing room assignments, and providing general customer service. You will also be responsible for processing payments, handling phone and email inquiries, and maintaining accurate records. Additionally, you may be required to assist with other front office tasks as needed.
What is the local work culture and expectations for Front Office Receptionists in Zimbabwe?
In Zimbabwe, Front Office Receptionists are expected to provide excellent customer service and be friendly, welcoming, and professional at all times. Employers also value punctuality, reliability, and a strong work ethic. You may be required to work varying shifts, including evenings, weekends, and public holidays.
What are the typical benefits for Front Office Receptionists in Zimbabwe?
Benefits for Front Office Receptionists in Zimbabwe may include leave, medical aid, and pension schemes, although these vary by employer. Some employers may also offer additional benefits such as staff meals, uniforms, and training opportunities. The specific benefits will depend on the employer's policies and industry standards.
How do I apply for a Front Office Receptionist role in Zimbabwe and what do employers look for?
To apply for a Front Office Receptionist role in Zimbabwe, you can search for job openings on online job boards, company websites, or social media platforms. Employers typically look for candidates with relevant experience, a professional demeanor, and excellent communication skills, as well as a positive attitude and willingness to learn and grow in the role.
What are the career growth prospects for Front Office Receptionists in Zimbabwe?
With experience, Front Office Receptionists in Zimbabwe can progress to supervisory or management roles, such as Front Office Manager or Hotel Manager. Alternatively, they may choose to specialize in a particular area, such as customer service or events management. Career growth prospects will depend on individual performance, additional training, and opportunities within the organization.
