Mountain Lakes Resort & Spa is looking for a professional, friendly and customer-focused Front Office Administrator/Receptionist to join our team.
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-09-02
Key Responsibilities
- Welcome and assist guests upon arrival.
- Handle guest check-ins and check-outs efficiently.
- Manage reservations and guest enquiries.
- Answer telephone calls, emails and other guest communications.
- Process guest payments and maintain accurate records.
- Handle guest requests and complaints professionally.
- Coordinate with Housekeeping and other departments regarding room status.
- Provide guests with information about resort facilities and services.
- Maintain a professional and welcoming Front Office environment.
- Assist with other operational duties as required.
Requirements
- Diploma or certificate in Hospitality, Tourism, Front Office Operations or a related field.
- Previous experience in a hotel, lodge or resort environment will be an advantage.
- Excellent communication and customer service skills.
- Professional appearance and positive attitude.
- Computer literacy.
- Ability to work shifts, weekends and public holidays.
- Valid driver’s licence is essential.
- Mature, reliable and able to work independently.
How to Apply
Apply by email: [email protected]
About the Company
Mountain Lakes Resort & Spa is a hospitality destination located in Juliasdale, a scenic highland town in Zimbabwe’s Eastern Highlands. It offers cozy, self-contained villas, an indoor pool, and a full-service spa focused on relaxation and wellness. The resort serves locally sourced meals, highlighting regional produce and Zimbabwean culinary traditions. As a verified operational business in Zimbabwe, it caters to both domestic and international guests seeking a tranquil getaway amid the country’s natural beauty.
Relax at Mountain Lakes Resort & Spa in Juliasdale, Zimbabwe
Frequently Asked Questions
What qualifications or certifications are typically required for a Front Office Administrator/Receptionist role in Zimbabwe’s hospitality sector?
A minimum of 'O' Level with strong English and Mathematics is standard; many employers prefer 'A' Level or a diploma in Hospitality, Tourism, or Business Administration from institutions like ZIMSEC-accredited colleges or Harare Polytechnic. Certifications such as the Zimbabwe Tourism Authority (ZTA) Front Office Certificate or basic computer literacy (MS Office) are increasingly valued, especially for resort roles requiring guest management systems.
What does a typical day look like for a Front Office Administrator/Receptionist at a resort like Mountain Lakes Resort & Spa in Zimbabwe?
Daily duties include managing front desk operations—handling check-ins/check-outs, answering multi-line phones, processing reservations via property management systems (e.g., Opera or local alternatives), and coordinating with housekeeping and maintenance. You’ll also assist guests with local information, handle cash and card transactions in line with Reserve Bank of Zimbabwe compliance, and maintain accurate daily logs required by ZTA and tax authorities.
How does Zimbabwean work culture influence expectations for receptionists in hospitality settings?
Punctuality, respectful address (e.g., using titles like 'Madam' or 'Sir'), and warm, personable service aligned with Shona/Ndebele cultural norms of ubuntu are highly valued. Employers expect adaptability to shift work—including weekends and public holidays—as resorts operate year-round, and fluency in at least one local language alongside English is often an advantage for guest interaction.
What career progression opportunities exist for receptionists in Zimbabwe’s hospitality industry?
With 2–3 years’ experience and demonstrated performance, receptionists commonly progress to Senior Receptionist, Front Office Supervisor, or Guest Relations Manager—especially in larger resorts or hotel groups like African Sun or Cresta Hotels. Further growth may involve cross-training in sales, events, or revenue management, and pursuing ZTA-recognised supervisory qualifications or part-time degrees through institutions like UZ or NUST.
What benefits can I realistically expect in a resort-based receptionist role in Zimbabwe?
Standard benefits include 30 days’ annual leave (as per Zimbabwean Labour Act), statutory medical aid contributions (often via PAMSCOR or similar schemes), and pension enrolment under the National Social Security Authority (NSSA). Some resorts offer additional perks like staff accommodation, discounted meals, or complimentary stays—but these vary by employer size and ownership structure.
How should I apply, and what do Zimbabwean hospitality employers specifically look for in candidates?
Submit a concise CV and cover letter via email or in person, highlighting customer service experience, system familiarity (e.g., Opera, MS Excel), and any ZTA or tourism-related training. Employers prioritise clear communication, professional appearance, evidence of reliability (e.g., references from past employers), and knowledge of local tourism regulations—so mention any exposure to ZTA licensing requirements or VAT handling in your application.