Women’s University in Africa. The University invites applications from suitably qualified, experienced, and dynamic individuals for the position of Executive Director, Student Experience & Success in the Student Affairs Department.
Key Responsibilities
- Provide strategic leadership for the University-wide Student Experience & Success Strategy aligned to institutional goals;
- Coordinate and support the Academic Registry Section in managing the full student lifecycle, including onboarding, engagement, progression, retention, graduation, and alumni transition;
- Develop and implement mechanisms to improve student retention, progression and completion rates;
- Oversee student support services, including counselling, disability support, scholarships, health, accommodation, discipline, sport, and spiritual support;
- Design and manage structured mentorship programmes (peer, academic, alumni, and industry-based);
- Lead student engagement initiatives, including sports, recreation, clubs, societies, and student leadership structures;
- Promote a strong sense of student belonging, institutional identity, and positive campus culture;
- Collaborate with Faculties and Deans to integrate academic advising, tutoring, and learning support into student success initiatives;
- Oversee student feedback systems to ensure student input informs decision-making and continuous improvement;
- Support graduate readiness, employability, and career development initiatives.
- Ensure compliance with quality assurance standards, regulatory requirements, and risk management frameworks;
- Manage budgets, staff, and resources within the Student Experience & Success portfolio.
Requirements
- An earned Master’s degree in Education, Higher Education Management, Student Affairs, Psychology, Counselling, Social Sciences, Management & Entrepreneurship, or a related discipline;
- A PhD in the above disciplines will be an added advantage;
- A minimum of five (5) years’ experience in higher education, with at least three (3) years at senior leadership level in student affairs, student success, or institutional strategy.
How to Apply
Email: [email protected] Phone: +263242459647 / 459601 Website: www.wua.ac.zw (Note: No specific deadline is listed on this page of the advertisement)
About the Company
WUA - Women's University in Africa Addressing gender disparity and fostering equity in University Education
Job Summary
Frequently Asked Questions
What are the typical educational qualifications and professional experience required for an Executive Director of Student Experience and Success at a Zimbabwean university?
Candidates generally need a Master's degree in a relevant field such as Higher Education Administration, Psychology, or Education, with a doctoral qualification often preferred. Significant senior-level experience, typically 8-10+ years in student affairs or university management, demonstrating leadership in enhancing student well-being and success, is essential.
What do the common day-to-day responsibilities entail for this executive role in a Zimbabwean higher education institution?
A typical day involves overseeing strategic planning and implementation for student support services, including counseling, career development, and extracurricular activities. The role also requires managing staff, engaging with university stakeholders, and ensuring student policies align with institutional goals and national education standards.
What are key aspects of the local work culture and expectations for senior leadership in Zimbabwean higher education, especially concerning student success?
Zimbabwean higher education highly values leadership that fosters discipline, academic excellence, and holistic student development, often within a structured and communal environment. Senior leaders are expected to be hands-on, culturally sensitive, and committed to developing graduates who contribute positively to national development.
What are realistic career progression or growth paths for someone in an Executive Director, Student Experience and Success role in Zimbabwe?
From this executive position, career progression often leads to higher leadership roles such as Deputy Vice-Chancellor (Student Affairs) or Pro Vice-Chancellor within the university system. Opportunities might also extend to leadership positions in national education bodies or specialized consultancy within the higher education sector.
What typical benefits package (e.g., leave, medical aid, pension) can one expect for a senior executive position at a university in Zimbabwe?
Executive roles in Zimbabwean universities typically offer a competitive benefits package, including a generous annual leave allowance and comprehensive medical aid coverage. A robust provident fund or pension scheme is also standard, with some institutions possibly offering housing or vehicle allowances depending on policy.
How should one apply for such a senior role in Zimbabwe, and what do universities generally look for in executive candidates?
The application process usually requires a detailed CV, a compelling cover letter outlining relevant experience, certified copies of academic qualifications, and contact details for professional referees. Zimbabwean universities seek candidates with proven leadership in student success, strong administrative capabilities, and a deep understanding of the local higher education landscape and its unique challenges.