DESK SALES REP – indbolts 12 views

Key Responsibilities

• Receive and respond promptly to walk-in, telephone, email, website and WhatsApp enquiries in a professional manner.
• Establish each customer’s requirement, including product description, size, grade, finish, quantity, application, required date and delivery or collection arrangements.
• Recommend suitable products using approved technical information and refer uncertain or safety-critical applications for technical confirmation.
• Explain product availability, lead times, approved prices, payment terms and order conditions clearly and accurately.
• Promote relevant alternatives, complementary products and cross-selling opportunities without compromising customer requirements.
• Develop positive relationships with customers and provide consistent service that encourages repeat business.
• Prepare clear, accurate and complete quotations using approved price lists, customer terms, discounts and gross-margin requirements.
• Verify stock availability, sourcing requirements, delivery dates and commercial conditions before committing to a customer.
• Submit quotations within agreed turnaround times and keep a complete quotation register.
• Follow up open quotations systematically, record customer feedback and progress each opportunity to order, deferment or closure with a reason.
• Negotiate within delegated authority and obtain approval before offering exceptional prices, discounts, credit terms or delivery commitments.
• Escalate high-value opportunities, tenders and unusual commercial risks to the Sales Supervisor.
• Convert accepted quotations and purchase orders into accurate sales orders, confirming customer details, products, quantities, prices, taxes, payment terms and fulfilment instructions.
• Check that purchase orders, proof of payment, credit approvals and other required supporting documents are complete before release.
• Coordinate with stores, procurement, accounts, dispatch and delivery personnel to ensure orders are picked, invoiced and fulfilled correctly and on time.
• Keep customers informed of order progress, back-orders, substitutions and changes to agreed delivery or collection times.
• Resolve routine order discrepancies promptly and escalate stock, quality, payment, delivery or customer-service issues without delay.
• Support counter collections and ensure the correct customer or authorised representative receives the correct goods and documents.
• Maintain current customer contact, account, purchasing and communication information in the approved system or registers.
• Contact assigned customers and dormant accounts to identify repeat requirements, replenishment cycles and upcoming projects.
• Identify new account opportunities from incoming enquiries and refer qualified field opportunities to the responsible salesperson.
• Handle complaints courteously, record the facts accurately and coordinate timely resolution with the responsible department.
• Protect confidential customer, pricing and company information at all times.
• Develop working knowledge of bolts, nuts, washers, threaded rod, specialised fasteners, electricity-line hardware and related products.
• Understand common dimensions, threads, materials, grades, finishes, standards, applications and customer quality expectations.
• Remain familiar with current stock, incoming supply, approved substitutes, price lists, promotions and commercial policies.
• Use only current, approved information and immediately correct or report any pricing, specification or catalogue discrepancy.
• Maintain accurate and current records of enquiries, quotations, follow-ups, sales orders, lost sales, complaints and customer commitments.
• Submit concise daily activity updates and weekly and monthly sales reports to the Sales Supervisor.
• Report on enquiry volumes, quotation values, order values, conversion, gross margin, lost sales, response times and overdue follow-ups.
• Participate in sales meetings, review performance against targets and implement agreed corrective actions.
• File sales documents in accordance with company controls and support stock counts, debtor follow-up and other sales-office activities when assigned.

Requirements

• Diploma, certificate or equivalent qualification in Sales, Marketing, Business Management, Customer Service or a related discipline.
• At least two years’ relevant experience in desk sales, internal sales, counter sales, customer service or sales administration.
• Experience in industrial products, engineering supplies, manufacturing, construction materials or hardware is an advantage.
• Proficiency in Microsoft Office, email, WhatsApp Business and sales, accounting, ERP or CRM systems.
• Sound numerical ability and practical experience preparing quotations, processing orders and maintaining commercial records.
• Commercial: Customer needs analysis, quotation preparation, selling, crossselling, negotiation, objection handling and margin awareness
• Technical: Ability to learn product specifications, interpret common sizes and grades, and use approved information accurately
• Communication: Clear writing, confident telephone and face-to-face communication, active listening and professional customer care
• Administration: Accurate data capture, document control, order processing, reporting and consistent follow-up
• Organisation: Prioritisation, time management, coordination, attention to detail and the ability to handle multiple enquiries
• Personal: Integrity, initiative, patience, resilience, accountability, teamwork, learning agility and a professional appearance

How to Apply