Our client in the freight industry is seeking a professional, reliable, Customs Clearing Operator to manage import and export clearance processes, ensuring compliance with customs legislation and facilitating smooth cargo movement across borders.
Job Summary
- Employer: GALA-WAY MANAGEMENT SERVICES
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Logistics
- Closing Date: 2026-09-30
Key Responsibilities
- Prepares and process customs documentation in line with statutory requirements.
- Liaises with customs authorities, shipping lines, and clients to ensure timely clearance.
- Verifies accuracy of invoices, bills of lading, and other shipping documents.
- Maintains up-to-date knowledge of customs legislation and procedures.
- Provides clients with updates on clearance status and resolve queries promptly.
Requirements
- Degree in Supply Chain Management a related field.
- Diploma in Customs Legislation & Procedures and/or Freight Forwarding Practice.
- Minimum of 3 years’ relevant experience in customs clearance.
How to Apply
Apply by email: recruitment@galawayms.co.zw
About the Company
Gala-Way Management Services, known as GALA-WAY MS, is a Zimbabwean company focused on human resources and talent management solutions. Operating from within Zimbabwe, the firm appears to specialize in facilitating employment through dedicated job boards and comprehensive recruitment services. Their online platform connects employers with suitable candidates, streamlining the hiring process across various sectors. Gala-Way Management Services is committed to enhancing workforce development and supporting individuals in their career progression. This entity plays a crucial role in the professional growth and employment landscape within Zimbabwe.
Scaling New Heights
Website: https://galawayms.co.zw/
Frequently Asked Questions
What qualifications or certifications do I need to become a Customs Clearing Operator in Zimbabwe?
A minimum of five O-Level passes including English and Mathematics is typically required, with a diploma or degree in Logistics, Transport Management, or Customs Clearing being advantageous. Professional certification from the Zimbabwe Revenue Authority (ZIMRA) Customs Clearing Agent course is essential, and membership with the Customs Clearing Agents Association of Zimbabwe strengthens your credentials.
What are the typical day-to-day responsibilities of a Customs Clearing Operator?
You will prepare and submit customs declarations through ZIMRA's ASYCUDA system, calculate and process duty payments, and coordinate with freight forwarders and shipping lines. Daily tasks include verifying documentation accuracy, tracking cargo clearance status, resolving customs queries, and ensuring compliance with import/export regulations.
What is the work culture like for Customs Clearing Operators in Zimbabwe?
The work environment is fast-paced and deadline-driven, with early morning starts common to process shipments at border posts and ports. Professionalism and integrity are paramount given ZIMRA's strict compliance requirements, and building strong relationships with customs officials and clients is highly valued in this relationship-based business culture.
What career progression opportunities exist for Customs Clearing Operators in Zimbabwe?
With experience, you can advance to Senior Clearing Operator, Team Leader, or Operations Manager positions within clearing agencies. Some professionals establish their own licensed customs clearing businesses, while others transition into supply chain management, freight forwarding management, or consulting roles with multinational logistics firms.
What benefits are typically offered to Customs Clearing Operators in Zimbabwe?
Standard benefits usually include annual leave as prescribed by the Labour Act, medical aid contributions, and pension scheme participation through NSSA or private providers. Larger logistics firms may offer additional perks such as transport allowances, performance bonuses, and professional development support for ZIMRA examinations.
How should I apply for a Customs Clearing Operator position, and what do Zimbabwean employers look for?
Submit applications with a detailed CV highlighting ZIMRA certification, ASYCUDA proficiency, and any practical experience with clearing documentation. Employers prioritize candidates with demonstrated attention to detail, integrity, computer literacy, and existing relationships within the logistics sector, so networking through industry associations can significantly improve your prospects.
