Our client in the logistics industry is seeking a skilled, reliable Freight Forwarding Operator to coordinate and manage the movement of goods locally and internationally, ensuring efficiency, cost-effectiveness, and compliance with freight forwarding practices.
Job Summary
- Employer: GALA-WAY MANAGEMENT SERVICES
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Logistics
- Closing Date: 2026-09-30
Key Responsibilities
- Plans and arranges transportation of goods via air, sea, and road.
- Negotiates rates with carriers and manage freight bookings.
- Prepares shipping documentation and ensure compliance with international trade regulations.
- Tracks shipments and provides clients with regular updates.
- Collaborates with customs clearing teams to ensure seamless cargo movement.
- Maintains strong relationships with clients, carriers, and regulatory bodies.
Requirements
- Degree in Supply Chain Management a related field.
- Diploma in Customs Legislation & Procedures and/or Freight Forwarding Practice.
- Minimum of 3 years’ relevant experience in customs clearance.
How to Apply
Apply by email: recruitment@galawayms.co.zw
About the Company
Gala-Way Management Services, known as GALA-WAY MS, is a Zimbabwean company focused on human resources and talent management solutions. Operating from within Zimbabwe, the firm appears to specialize in facilitating employment through dedicated job boards and comprehensive recruitment services. Their online platform connects employers with suitable candidates, streamlining the hiring process across various sectors. Gala-Way Management Services is committed to enhancing workforce development and supporting individuals in their career progression. This entity plays a crucial role in the professional growth and employment landscape within Zimbabwe.
Scaling New Heights
Website: https://galawayms.co.zw/
Frequently Asked Questions
What qualifications or certifications do I need to become a Freight Forwarding Operator in Zimbabwe?
Most employers require a minimum of five O-Level passes including English and Mathematics, with a diploma or degree in Logistics, Supply Chain Management, or Transport Management being highly advantageous. Professional certifications from the Chartered Institute of Logistics and Transport (CILT) or the Zimbabwe Institute of Freight Forwarders (ZIFF) significantly improve your prospects. Computer literacy and knowledge of customs regulations are also essential.
What are the typical day-to-day responsibilities of a Freight Forwarding Operator?
You will coordinate the shipment of goods by air, sea, or road, including preparing shipping documentation, customs clearance, and tracking cargo movements. Daily tasks involve liaising with shipping lines, airlines, transporters, and clients to ensure timely delivery. You will also handle quotations, invoicing, and resolving any transit delays or customs issues.
How is the work culture and what expectations should I have working in Zimbabwe's logistics sector?
The logistics sector in Zimbabwe operates under high-pressure conditions with tight deadlines, requiring flexibility and strong problem-solving skills. Employers expect punctuality, reliability, and the ability to work extended hours when shipments are delayed. Building strong relationships with customs officials and transport providers is crucial for success in this field.
What career progression opportunities exist for Freight Forwarding Operators in Zimbabwe?
With experience, you can advance to senior operator, team leader, or operations manager positions within freight forwarding companies. Some professionals move into specialized roles such as customs brokerage, supply chain consulting, or establish their own logistics businesses. Continuous professional development through CILT Zimbabwe or ZIFF enhances promotion prospects.
What benefits are typically offered for this role in Zimbabwe?
Benefits vary by employer but commonly include annual leave, sick leave, and funeral assistance as prescribed by Zimbabwean labour law. Larger or established companies may offer medical aid schemes, pension contributions, and performance bonuses. Transport allowances or company vehicles are sometimes provided given the nature of logistics work.
How should I apply for a Freight Forwarding Operator position, and what do Zimbabwean employers look for?
Submit a concise CV highlighting relevant experience, certifications, and any customs or shipping software proficiency directly to the company or through recruitment agencies operating in Harare and Bulawayo. Employers prioritize candidates with practical experience, strong communication skills, and existing networks within the transport and customs sectors. A well-written cover letter demonstrating knowledge of local and regional trade routes strengthens your application.
