Customer Service Representative 434 views

We are looking for a Customer Service Representative, who will act as a liaison, providing product/services information, answer questions, and handle any emerging issues that our customer accounts might face with accuracy and efficiency.

Duties And Responsibilities

Manage incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Qualifications And Experience

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

A tertiary qualification in the related field is required