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8 years ago
We are looking for a Customer Service Representative, who will act as a liaison, providing product/services information, answer questions, and handle any emerging issues that our customer accounts might face with accuracy and efficiency.
Duties And Responsibilities
Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications And Experience
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
A tertiary qualification in the related field is required
Job Summary
More Information
- Job Application Details How To Apply Send CVs to [email protected]