Printflow. Total Printing & ICT Solutions. Vacancy Notice: Customer Service Assistant.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-07-31
Key Responsibilities
- Engaging new customers.
- Inventory management.
- Conducting stocktakes and develop weekly sales reports.
- Responding to customer enquiries about services and products.
- Handling inquiries, problem resolution and order support.
- Selling products and services.
- Process payments.
- Electronically updating customer records.
- Taking and tracking orders.
- Gathers customer feedback to improve services.
Requirements
- Minimum of Five (5) ‘O’ Levels.
- Diploma in Marketing Management or equivalent.
- Marketing Degree/Business Management Degree will be an added advantage.
- Communication Skills, Problem Solving, Product Knowledge and Patience.
How to Apply
Apply by email: [email protected]
About the Company
Printflow (Pvt) Ltd is a prominent Zimbabwean company specialising in comprehensive printing and packaging solutions. Established in 1993, the company provides a wide array of services including commercial, digital, and security printing, alongside labels, packaging, and corporate stationery. Operating from its headquarters in Harare, Printflow has established itself as a trusted partner for businesses across Zimbabwe, known for its commitment to quality, reliability, and innovative print solutions in the local market.
Your ultimate print solutions provider.
Website: https://www.printflow.co.zw
Frequently Asked Questions
What qualifications or experience are typically required for a Customer Service Assistant role in Zimbabwe, especially one related to print services?
Most employers in Zimbabwe look for at least 5 O-levels including English, and often a diploma in Marketing, Business Studies, or a related field. Previous experience in customer service, particularly within a retail or service-oriented environment, is highly valued. Familiarity with basic computer applications is also essential.
What are the primary day-to-day responsibilities of a Customer Service Assistant, particularly in a printing or related industry in Zimbabwe?
You would typically assist customers with inquiries, process orders, resolve complaints, and provide information about printing products and services. This also involves maintaining customer records, handling cash or card payments, and ensuring a positive customer experience, often face-to-face or over the phone.
What is the typical work culture and what are employers' expectations for a Customer Service Assistant in Zimbabwe?
Zimbabwean work culture often emphasizes professionalism, respect, and a strong work ethic, with a focus on delivering excellent service even under pressure. Employers expect reliability, good communication skills, proactivity in problem-solving, and the ability to work effectively both independently and as part of a team.
What are the realistic career progression opportunities for a Customer Service Assistant in Zimbabwe?
With experience and further training, a Customer Service Assistant can progress to roles like Senior Customer Service Representative, Customer Service Team Leader, or even into sales or marketing positions. Some may also pursue specialized roles within print production coordination or office administration, depending on the company structure.
What kind of benefits can a Customer Service Assistant typically expect in Zimbabwe?
Common benefits in Zimbabwe include statutory leave provisions such as annual, sick, and maternity leave, as well as contributions to the National Social Security Authority (NSSA). Some employers may also offer additional benefits like basic medical aid coverage or a company pension scheme, though these can vary significantly by employer.
What's the best way to apply for customer service roles in Zimbabwe, and what do employers prioritize in applications?
Applications usually involve submitting a detailed CV and a well-crafted cover letter, often through online job platforms or directly to the company via email. Employers in Zimbabwe seek candidates with strong communication skills, a proactive attitude, attention to detail, and demonstrable experience in effectively handling customer interactions.