CUSTOMER EXPERIENCE ASSISTANT 635 views

Vacancy

Job Description

We are looking for a vibrant and dynamic individual to fill the above position.
Reporting to the Customer Experience Specialist, the incumbent will be responsible for answering and transferring phone calls to employees, sorting, and delivering mail to
employees and greeting walk in visitors when they arrive for inquiry or meeting
appointments with management.

Duties and Responsibilities

Key Responsibilities
The incumbent’s key responsibilities shall include but not limited to: –
• Answering incoming telephone calls to determine the purpose of callers, and
forward calls to appropriate personnel and departments.
• Greeting visitors/guests/members professionally and determine their nature and
purpose of visit.
• Directing and accompanying visitors/guests/members to appropriate
destination or waiting rooms.
• Monitoring visitors’ access and issues visitor pass.
• Collecting, sorting, distributing, and preparing correspondence, mail, messages,
and courier deliveries.
• Creating and printing fax sheets, memos, mail, reports, and other documents.
• Taking and resolving complaints from customers and the public being positive to
negative criticism.
• Maintaining the Reception area in a pleasant state.

Qualifications and Experience

Minimum Qualifications & Experience
• 5 ‘O’ Level subjects including English Language.
• A Certificate/ Diploma in Public Administration or Relevant Qualification.
• At least 2 years’ experience.
Attributes
• General public relations knowledge
• A customer-oriented and professional attitude.
• Excellent verbal and written communication skills.
• Computer literacy.
• Good administrative skills.
• Good clerical skills