InnBucks is looking for a Contact Centre Agent (Multilingual – Venda) to join its team in Harare.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-09-07
Key Responsibilities
- Handling inbound calls, helpdesk queries and social media monitoring.
- Facilitating the reversal of failed transactions from merchant to customer.
- Facilitating general account enquiries from internal and external clients.
- Assisting clients through calls.
- Receiving and reporting customer complaints.
- Assisting clients on social media pages by responding to enquiries.
- Providing customer education on InnBucks products.
Requirements
- Degree or Diploma in Marketing, Communications, Public Relations or a related field.
- Minimum of 1 year of experience in the industry.
- Fluency in Venda, English and at least one local language (Shona or Ndebele).
- Basic computer literacy, including MS Office, and fast typing skills.
- Strong communication, empathy, patience and problem-solving skills under pressure.
- Clean criminal record (Police Clearance) and valid ID.
Salary
Negotiable and will be discussed with the successful candidate.
How to Apply
Apply by email: [email protected]
About the Company
InnBucks MicroBank Limited is a deposit taking micro-finance registered and regulated in terms of Zimbabwean law. It offers banking and financial services to individuals and public. It was formed as registered corporate after acquiring and renaming of Ndoro Micro-finance in 2022.
Frequently Asked Questions
What qualifications or certifications do I need to apply for a multilingual contact centre agent role in Zimbabwe?
Most employers require at least 5 O-Level passes including English, and fluency in Venda is essential for this role. A certificate or diploma in customer service, marketing, or a related field is often an added advantage, but strong communication skills and prior call centre experience can sometimes substitute for formal qualifications.
What are the typical day-to-day responsibilities of a contact centre agent handling Venda-speaking customers?
You will handle inbound and outbound calls, respond to customer queries about InnBucks services, and resolve issues such as transaction failures or account access problems in Venda and English. Daily tasks also include logging interactions accurately, escalating complex cases, and meeting set response and resolution targets.
How does the local work culture in Zimbabwe affect contact centre roles?
Zimbabwean contact centres generally value punctuality, respect for hierarchy, and a strong customer-first attitude, with agents expected to remain professional even under pressure. Shift work is common, including weekends and public holidays, and employers often emphasise teamwork and adherence to scripts and service level agreements.
What career progression can I realistically expect from this role?
Starting as a contact centre agent, you can progress to senior agent, team leader, or quality assurance roles within a few years if you consistently meet performance targets. With further training, some agents move into workforce management, training, or back-office operations within the customer service or fintech sector.
What benefits are typically offered to contact centre agents in Zimbabwe?
Benefits vary by employer but commonly include basic medical aid, transport or night shift allowances, and paid annual leave as required by Zimbabwean labour law. Some larger organisations also offer pension or funeral cover contributions, but you should confirm the specific package during the interview.
How do I apply for this role and what do Zimbabwean employers look for in a multilingual agent?
Applications are usually submitted online through the company careers portal or via email with a CV and cover letter that clearly states your Venda fluency and customer service experience. Employers look for clear communication skills, the ability to handle difficult customers calmly, basic computer literacy, and a stable work history with contactable references.