Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-09-07
Key Responsibilities
- Handling inbound calls, helpdesk queries and social media monitoring.
- Facilitate the reversing of failed transactions from merchant to customer.
- Facilitate general account enquiries from internal and external clients.
- Assist clients through calls.
- Receive and report customer complaints.
- Assist clients on social media pages answering to client enquiries.
- Customer Education of InnBucks Products
Requirements
- Degree or Diploma in Marketing/ Communications/Public Relations or related
- Minimum of 1 year in the industry
- Fluency in Venda, English and at least one local language (Shona or Ndebele).
- Basic computer literacy (MS Office) and fast typing skills
- Strong communication, patience, empathy, and the ability to solve problems under pressure.
- Willingness to work rotational shifts (nights, weekends, and holidays).
- A clean criminal record (Police Clearance) and a valid ID.
Salary
Negotiable which will be discussed with the successful candidate
How to Apply
Apply by email: [email protected]
About the Company
InnBucks MicroBank Limited is a deposit taking micro-finance registered and regulated in terms of Zimbabwean law. It offers banking and financial services to individuals and public. It was formed as registered corporate after acquiring and renaming of Ndoro Micro-finance in 2022.
Frequently Asked Questions
What qualifications or certifications do I need to apply for the Contact Centre Agent (Multilingual, Venda) role at InnBucks MicroBank Limited?
A minimum of 5 O-Level passes including English and Mathematics is typically required, along with fluency in Venda, English, and usually Shona or Ndebele. A certificate or diploma in Customer Service, Marketing, or Banking is an added advantage, but strong communication skills are often prioritised.
What are the day-to-day responsibilities of a multilingual contact centre agent in Zimbabwe?
You will handle inbound and outbound calls, respond to customer queries about InnBucks services, and resolve issues such as failed transactions or account access problems in Venda and other local languages. Daily tasks also include logging interactions accurately, escalating unresolved complaints, and meeting call quality and turnaround targets.
What is the work culture and shift expectation for contact centre agents in Zimbabwe?
Contact centre roles in Zimbabwe often involve rotational shifts, including weekends and public holidays, because customers expect support outside normal banking hours. The culture is target-driven, so you should be comfortable with call monitoring, adherence to scripts, and maintaining a professional tone even under pressure.
What career progression can I expect after starting as a contact centre agent?
Many agents move into team leader, quality assurance, or workforce management roles within the contact centre after gaining experience and meeting performance targets. With additional qualifications, you can also transition into branch banking, credit, or customer experience roles within the microfinance sector.
What benefits do contact centre agents in Zimbabwe typically receive?
Most formal employers provide paid annual leave, sick leave, and sometimes medical aid or a pension contribution, though the exact package varies by employer. Some contact centres also offer transport or night shift allowances, but you should confirm the specific benefits during the interview.
How should I apply for this role and what do Zimbabwean employers look for in a multilingual agent?
Submit your CV and application through the official InnBucks or MicroBank recruitment portal, or via the email address stated in the job advert, and ensure your language proficiency is clearly listed. Employers look for clear pronunciation in Venda and English, customer empathy, basic computer literacy, and a stable work history with contactable references.