COMMAND CENTRE SUPERVISOR – LOSS CONTROL – LEVEL 9 – Zimbabwe Revenue Authority (Zimra) 286 views

Key Responsibilities

• Manage and supervise Command Centre operators / officers, assigning duties and monitoring performance.
• Organize Command Centre shift schedules and ensure adequate staffing for continuous 24 / 7 operations.
• Address staff welfare, disciplinary, and conduct-related matters in line with organizational policies.
• Ensure the smooth and efficient operation of all Command Centre activities.
• Manage access control systems and respond to alarms and system alerts.
• Ensure strict adherence to Command Centre Standard Operating Procedures (SOPs) at all times.
• Provide input into the development, review, and continuous improvement of Command Centre policies and SOPs.
• Ensure compliance with data protection legislation and internal controls regarding the handling and dissemination of recorded material.
• Provide information and support management responses to audit observations relating to Command Centre operations.
• Supervise the identification, retrieval, processing, storage, and preservation of recorded footage.
• Ensure recorded material is handled in accordance with legal, regulatory, and organizational requirements.
• Recommend equipment, systems, and technologies to enhance Command Centre effectiveness.
• Perform basic troubleshooting and escalate complex system issues as required.
• Log system faults and coordinate resolution with internal support departments (ICT, Administration) and external maintenance contractors.
• Coordinate with internal support offices and service providers to ensure timely maintenance and system availability.

Requirements

• A degree in Information Management Systems / Information Communication Technology / Security / Intelligence Studies / Geospatial Intelligence / Geographic Information Systems / Social Science or equivalent.
• Five (5) years’ experience in security management, investigations, risk management, ICT installation & Maintenance, Geospatial Intelligence or in any degree fields above.
• Five (5) ‘O’ Levels including English Language, Mathematics and Science.
• A clean Class four (4) driver’s licence is an advantage.
• Good interpersonal and communication skills.
• Innovative and passionate to support organisational transformation.
• Self-starter with ability to work under pressure and beyond stipulated hours.
• Team player who can actively participate in and coordinate successful teams.
• Unquestionable integrity.

How to Apply

Job Code: LEVEL 9