COMMAND CENTRE OFFICER – LOSS CONTROL – LEVEL 11 – Zimbabwe Revenue Authority (Zimra) 288 views

Key Responsibilities

• Monitors surveillance systems to detect security breaches, suspicious activity and incidents.
• Verify alerts received and assess suspicious activities to confirm incidents.
• Control PTZ camera functions, including pan, tilt, and zoom, to maintain effective visual coverage.
• Manage access control systems and ensure only authorized personnel access restricted areas.
• Receive and respond to alarms in accordance with Command Centre SOPs.
• Report security breaches and incidents of interest promptly and accurately.
• Relay real-time information to relevant stakeholders to support timely response.
• Dispatch appropriate response resources to attend to incidents as required.
• Coordinate communication with relevant stakeholders, including Police and Security Teams, in line with Command Centre SOPs and policies.
• Maintain accurate, complete, and up-to-date registers and logs of all events and activities.
• Securely store records and prevent unauthorized access or disclosure.
• Ensure records and logs are easily retrievable when required.
• Record, store, and securely preserve digital footage in accordance with Command Centre SOPs and policies.
• Ensure strict adherence to approved procedures when retrieving stored digital footage.
• Prepare periodic, incident, and ad-hoc reports as required and in line with established procedures.
• Ensure Command Centre equipment is clean, functional, and in usable condition at all times.
• Maintain the Command Centre in a clean, safe, and hygienic state.
• Ensure the safety, security, and proper handling of all Command Centre equipment.
• Enforce access control to the Command Centre, ensuring entry is restricted to authorized personnel only.

Requirements

• A Diploma or degree in Information Management Systems / Information Communication Technology / Security / Intelligence Studies / Geospatial Intelligence / Geographic Information Systems or equivalent.
• Two (2) years’ experience in security management, investigations, risk management, ICT installation & Maintenance, Geospatial Intelligence or in any degree fields above.
• Five (5) ‘O’ Levels including English Language, Mathematics and Science.
• A clean Class four (4) driver’s licence is an advantage.
• Ability to effectively operate CCTV, PTZ cameras, alarms, and access control systems in line with established procedures.
• Strong situational awareness to identify, verify, and respond to security incidents, including timely escalation and dispatch of resources.
• Competence in maintaining accurate logs, reports, and secure records, including proper handling and retrieval of digital footage.
• Ability to relay clear, real-time information and coordinate effectively with security teams, law enforcement, and other stakeholders.
• Strict adherence to SOPs, data protection requirements, and ethical standards when handling sensitive information and evidence.
• Ability to remain calm, focused, and effective in high-pressure environments while working shifts and maintaining operational discipline.

How to Apply

Job Code: LEVEL 11