Job Expired

Applications are invited from suitably qualified persons to fill the following
posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity
employer.
COMMAND CENTRE OFFICER – LOSS CONTROL – LEVEL 11 (12 POSTS)

Job Summary

Type: full-time
Location: Harare
Category: Security
Closing Date: 2026-05-07

Key Responsibilities

Monitors surveillance systems to detect security breaches, suspicious activity and incidents
Monitor surveillance systems to detect security breaches, suspicious activities, and incidents.
Verify alerts received and assess suspicious activities to confirm incidents.
Control PTZ camera functions, including pan, tilt, and zoom, to maintain effective visual coverage.
Manage access control systems and ensure only authorized personnel access restricted areas.
Receive and respond to alarms in accordance with Command Centre SOPs.
Report security breaches and incidents of interest promptly and accurately.
Relay real-time information to relevant stakeholders to support timely response.
Dispatch appropriate response resources to attend to incidents as required.
Coordinate communication with relevant stakeholders, including Police and Security Teams, in line with Command Centre SOPs and policies.
Maintain accurate, complete, and up-to-date registers and logs of all events and activities.
Securely store records and prevent unauthorized access or disclosure.
Ensure records and logs are easily retrievable when required.
Record, store, and securely preserve digital footage in accordance with Command Centre SOPs and policies.
Ensure strict adherence to approved procedures when retrieving stored digital footage.
Prepare periodic, incident, and ad-hoc reports as required and in line with established procedures.
Ensure Command Centre equipment is clean, functional, and in usable condition at all times.
Maintain the Command Centre in a clean, safe, and hygienic state.
Ensure the safety, security, and proper handling of all Command Centre equipment.
Enforce access control to the Command Centre, ensuring entry is restricted to authorized personnel only.

Requirements

Ability to operate CCTV, PTZ cameras, alarms, and access control systems in line with established procedures.
Ability to conduct trouble shooting to determine system challenges for escalation.
Strong situational awareness to identify, verify, and respond to security incidents, including timely escalation and dispatch of resources.
Competence in maintaining accurate logs, reports, and secure records, including proper handling and retrieval of digital footage.
Ability to relay clear, real-time information and coordinate effectively with security teams, law enforcement, and other stakeholders.
Strict adherence to SOPs, data protection requirements, and ethical standards when handling sensitive information and evidence.
Ability to remain calm, focused, and effective in high-pressure environments while working shifts and maintaining operational discipline.
A Diploma or degree in Electronics/Information Management Systems / Information Communication Technology / Geospatial Intelligence / Geographic Information Systems / Intelligence Management or equivalent.
At least two (2) years’ experience in electronic surveillance systems installation & maintenance, CCTV/bio-metric systems operation, ICT systems installation & maintenance, geo-spatial intelligence operations, intelligence analysis or in any of the above cited fields.
Five (5) ‘O’ Levels including English Language, Mathematics and Science
A clean class four (4) driver’s licence is an advantage.

How to Apply

Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae by 7 May 2026, All applications should be emailed to: [email protected] clearly stating the position applied for and addressed to:

The Director, Human Capital

Zimbabwe Revenue Authority

6th Floor ZB Centre

Corner First Street / Kwame Nkrumah Avenue

P. O. Box 4360 HARARE

Please note that only shortlisted applicants will be responded to and females are encouraged to apply.

About the Company

The Zimbabwe Revenue Authority (ZIMRA) serves as the principal government agency responsible for the assessment and collection of taxes, duties, and other revenues in Zimbabwe. Operating nationwide, ZIMRA plays a critical role in financing the nation's public services, infrastructure development, and overall economic growth. The authority is dedicated to ensuring tax compliance among individuals and businesses while facilitating legitimate trade across the country. ZIMRA has recently undertaken a significant digital transformation initiative to modernize its operations and enhance efficiency in revenue administration. This strategic move aims to improve service delivery and simplify processes for all taxpayers throughout Zimbabwe.

Administering taxes and customs for Zimbabwe's development.

Website: https://www.zimra.co.zw/

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Frequently Asked Questions

What are the typical qualifications or certifications required for a Command Centre Officer role in Zimbabwe, especially for Loss Control?

For a Level 11 role, a relevant degree or diploma in Security Management, Criminology, or a related field is typically expected. Specific certifications in surveillance systems or control room operations would be highly advantageous and valued by Zimbabwean employers.

What would be the common day-to-day responsibilities of a Command Centre Officer focusing on Loss Control in Zimbabwe?

Daily duties would involve continuous monitoring of CCTV and alarm systems, rapid response coordination for security incidents, and compiling detailed incident reports. This role is crucial for proactively identifying and mitigating potential losses or security breaches across various operations.

What kind of work culture and expectations should I anticipate as a Command Centre Officer within a Zimbabwean parastatal like ZIMRA?

You should expect a structured and disciplined environment with a strong emphasis on adherence to protocols, integrity, and accountability. Punctuality, reliability, and the ability to work shifts are paramount, reflecting the critical nature of security operations in Zimbabwe.

What are the realistic career progression opportunities for a Command Centre Officer within Loss Control in Zimbabwe?

Successful officers can progress to supervisory roles like Senior Command Centre Officer or even move into specialized loss control investigation teams. Further development might lead to management positions within security or risk management departments, often requiring continuous professional development and strong performance.

What typical benefits, such as leave, medical aid, or pension, are usually offered for a Level 11 role in a Zimbabwean parastatal?

Parastatals in Zimbabwe typically offer a comprehensive benefits package including annual leave, sick leave, and usually medical aid coverage for the employee and immediate family. A defined contribution pension scheme is also a common offering, providing long-term financial security.

How should I best prepare my application and what do Zimbabwean employers typically look for in candidates for this type of security role?

Emphasize your technical proficiency with surveillance systems, analytical skills for incident response, and strong communication abilities. Employers in Zimbabwe seek candidates with a verifiable clean record, high integrity, and a proven ability to perform under pressure in a security-sensitive environment.

CCTV ICT LOSS CONTROL Security Operations Surveillance