Client Services Officer

Duties and Responsibilities:

• Monitor client satisfaction through follow up on solving client issues and problems.
• Initiate measures to resolve client raised issues.
• Prepare reports on issues raised by client or community with regards to project work.
• Provide required information and documents to client and community.
• Provide feedback to management on areas of improvements.

Qualifications and Experience

• Degree/Diploma in Administration, Social Sciences or equivalent.
• At least 2 years in community and client liaison.
• Computer literacy and knowledge of project management a distinct advantage
• Ability to converse in Shona and Ndebele.