Applications are invited from suitably qualified and experienced candidates to fill in the above post which has fallen vacant. Reports Directly to Ward Manager
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-07-15
Key Responsibilities
- Operate and supervise the main entrance to the building.
- Greet clients in a friendly and professional manner.
- Direct clients to appropriate service points within the facility.
- Provide security at the entrance, ensuring only authorized persons gain access.
- Monitor the movement of assets into and out of the building, liaising with security guards where necessary.
- Ensure the reception area accommodates only clients/visitors waiting to be served.
- Always maintain a professional appearance and demeanor.
- Support a positive client experience during visits to the clinic
Requirements
- Minimum of 5 “O” Levels, including English.
- At least one year’s experience in customer service, security, or hospitality industry.
- Strong communication and interpersonal skills.
- Physically fit and able to stand for extended periods.
Salary
The Clinic offers a competitive remuneration package which will be disclosed to the short-listed candidates only.
How to Apply
Apply by email: [email protected]
About the Company
Westend Clinic is an established healthcare provider operating in Zimbabwe, formally incorporated under the Zimbabwe Companies Act (Chapter 190) in 1995. From its inception, the clinic has been dedicated to offering specialized medical services, employing specialist doctors to provide expert consultations and treatments. It serves as a significant facility for advanced healthcare, contributing to the wellness of communities within Zimbabwe. The clinic focuses on delivering high-quality patient care, adhering to professional standards. With its long-standing presence, Westend Clinic remains a key player in the Zimbabwean health sector.
Delivering specialist medical services and comprehensive healthcare in Zimbabwe.
Website: https://www.westendclinic.co.zw/
Frequently Asked Questions
What qualifications and certifications are typically required for a Client Services and Security Attendant role in Zimbabwe?
Most employers look for at least 5 O-levels including English, and often a certificate in security operations or customer service. Previous experience in a security or client-facing role, particularly in a healthcare environment, is highly advantageous. A clean criminal record and valid identification are also essential.
What are the common day-to-day responsibilities for a Client Services and Security Attendant in a Zimbabwean clinic?
You would primarily be responsible for greeting clients, directing them appropriately, and maintaining a secure and orderly environment at the clinic's entrance. This includes monitoring access, assisting with inquiries, and responding to any security incidents or emergencies calmly and professionally. Effective communication and a welcoming demeanor are crucial for balancing client care with security protocols.
What are the key aspects of the local work culture and employer expectations for this role in Zimbabwe?
Employers expect punctuality, professionalism, and a respectful attitude towards both clients and colleagues, reflecting Zimbabwean cultural values. Strong attention to detail, the ability to work shifts, and a proactive approach to maintaining safety and client satisfaction are highly valued. Adaptability and resilience are also important, given the dynamic nature of client services and security.
What are the realistic career progression and growth paths for a Client Services and Security Attendant in Zimbabwe?
Progression often involves moving into more specialized security roles, such as supervisory positions within the security department, or into administrative and reception roles. Further education in security management, customer relations, or even healthcare administration can open doors to more senior management positions within larger organizations. Many start here to gain valuable experience for diverse career opportunities.
What typical benefits can a Client Services and Security Attendant expect in Zimbabwe?
Standard benefits usually include annual leave, sick leave, and possibly contributions towards a pension fund as mandated by labor laws. Some employers might offer medical aid contributions, especially in the healthcare sector, though this can vary. Specific benefits packages depend on the employer and contract terms.
How should one apply for this role in Zimbabwe, and what do employers typically look for in applicants?
Applications typically involve submitting a detailed CV and cover letter, often through email or a physical drop-off. Employers seek candidates who demonstrate excellent communication skills, a professional appearance, reliability, and a strong customer service orientation. Highlighting relevant experience, security training, and a calm temperament are crucial for success in the application process.