NetOne Cellular (Private) Limited seeks to appoint an accomplished and commercially astute Chief Commercial Officer to lead the company’s commercial growth and transformation. The successful candidate will be expected to strengthen NetOne’s competitive position by growing its active customer base, increasing market share, improving customer value and converting the company’s network and digital capabilities into sustainable revenue and profitability.
Job Summary
- Employer: NetOne Cellular (Private) Limited
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Management
- Closing Date: 2026-10-25
Key Responsibilities
- Developing and executing a commercial strategy aligned with NetOne’s corporate strategy and financial objectives.
- Driving sustainable growth in active subscribers, revenue, market share, ARPU, profitability and cash generation.
- Developing effective customer acquisition, retention and win-back programmes to reduce churn and strengthen customer loyalty.
- Promoting value creation through the development of innovative and relevant products and services.
- Developing distribution strategies to ensure optimal availability and accessibility of products/ services to the market.
- Monitoring market trends, competitor activity and customer behaviour and developing appropriate responses.
- Optimizing pricing, product portfolio, commercialization, and customer segmentation strategies.
- Leveraging on emerging technologies to drive Business and Brand growth.
- Building and managing strategic partnerships and ecosystem opportunities.
- Directing commercial operations to achieve set targets as per stipulated budgets.
- Collaborating across technology, finance, operations and other business functions to translate network capability, customer insight and investment into commercially viable products and services.
- Managing commercial risks and implementing appropriate controls to safeguard business performance.
- Championing customer experience across all channels and customer touchpoints.
- Leading and developing a high-performance commercial team.
Requirements
- Must be a holder of a Business Studies/Marketing Degree or related field.
- A relevant master’s degree, such as an MBA or MBL.
- Professional qualifications such as full CIM/ IMM or an equivalent qualification would be an added advantage.
- At least ten years’ relevant commercial experience, including a minimum of six years in a senior executive or comparable leadership position.
- Proven track record of delivering significant business growth, market expansion, commercial transformation and improved profitability.
How to Apply
Apply by email: emmanuel.jinda@proservehr.com, calistas.bumhira@proservehr.com
Apply online: www.proservehr.com
Phone: +263 712 605 025, +263 (4) 772 778/ 770 035
Address: 7th Floor, Fidelity Life Tower, Raleigh Street, Harare
Apply online: www.proservehr.com
Phone: +263 712 605 025, +263 (4) 772 778/ 770 035
Address: 7th Floor, Fidelity Life Tower, Raleigh Street, Harare
About the Company
NetOne Cellular (Private) Limited stands as a cornerstone of Zimbabwe's telecommunications landscape, operating nationally. This company holds an official license from the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) to deliver extensive mobile telecommunication services. NetOne is dedicated to connecting individuals and enterprises across the nation, fostering communication and digital access. Through its established infrastructure and service offerings, the company plays a vital role in advancing connectivity and supporting socio-economic activities throughout Zimbabwe.
Zimbabwe's licensed provider of mobile and telecommunication services.
Website: https://www.netone.co.zw/
Frequently Asked Questions
What qualifications and experience are typically required for a Chief Commercial Officer role at a major Zimbabwean telecom like NetOne?
Most employers require a Master's degree in Business Administration, Marketing, or a related field, plus at least 10-15 years of senior commercial experience in telecommunications or FMCG sectors. Professional certifications such as Chartered Institute of Marketing (CIM) or Project Management Professional (PMP) are highly valued. Prior experience leading revenue-generating teams in Zimbabwe's competitive mobile money and data markets is often essential.
What are the typical day-to-day responsibilities of a Chief Commercial Officer in Zimbabwe's telecom sector?
Daily duties include overseeing product development for voice, data, and mobile money services, managing relationships with distribution partners across urban and rural Zimbabwe, and analyzing market share against Econet and Telecel. The role demands frequent engagement with regulatory bodies like POTRAZ and leading sales teams to meet aggressive revenue targets in a cash-constrained economy.
How does workplace culture and management style typically function at senior executive levels in Zimbabwean parastatals and private telecoms?
Senior roles often blend formal corporate structures with relationship-driven decision-making, requiring strong networking with government stakeholders and board members. Hierarchical respect is important, though agile responses to market shifts are increasingly expected. Performance pressure is high due to public scrutiny of parastatal efficiency and intense private sector competition.
What career progression opportunities exist after serving as Chief Commercial Officer in Zimbabwe's telecommunications industry?
Successful CCOs frequently advance to Managing Director or CEO positions within telecoms, transition to banking or fintech as Chief Executive Officers, or move into consulting for regional African markets. Some pursue board directorships at listed companies on the Zimbabwe Stock Exchange or join international operators expanding into Southern Africa.
What benefits packages are typically offered to C-suite executives at major Zimbabwean companies like NetOne?
Executive packages usually include comprehensive medical aid covering local and regional healthcare, pension contributions through NSSA and private schemes, performance bonuses tied to revenue targets, and vehicle or transport allowances. Some employers provide housing allowances or school fee support for expatriate executives, though local packages vary significantly by company financial health.
How should candidates apply for senior executive roles in Zimbabwe, and what do selection panels prioritize?
Applications typically require detailed CVs submitted through company websites, executive search firms, or direct board-level networking, followed by rigorous panel interviews including psychometric testing. Panels prioritize proven revenue growth track records, regulatory navigation experience, and demonstrated leadership through Zimbabwe's economic volatility. Strong references from previous employers and industry peers carry substantial weight in the selection process.
