CALL CENTER AGENT (WITH DIGITAL MARKETING EXPERIENCE) – Surge Zim 250 views

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries via phone, email, and social media platforms.
• Support digital marketing campaigns through customer engagement and follow-ups.
• Manage and respond to social media messages and online inquiries.
• Assist in content posting across digital platforms.
• Maintain accurate customer records and interaction reports.
• Work closely with the marketing team to improve customer outreach strategies.

Requirements

• Diploma or Degree in Marketing, Communications, Business Administration, or a related field.
• Proven experience in a call center or customer service environment.
• Demonstrated experience in digital marketing or social media management.
• Strong computer literacy and familiarity with CRM systems and digital tools.

How to Apply