To take full accountability for branch performance by ensuring strong operational control, stock accuracy, food safety compliance, disciplined staff management, excellent customer experience, and achievement of sales and cost targets.
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-07-15
Key Responsibilities
- Operations & Performance – Ensure daily smooth running of the branch (AM & PM shifts)
- Deliver consistent product quality, speed of service, and customer satisfaction
- Implement and enforce all SOPs and standards
- Drive daily and weekly sales targets
- Stock & Cost Control (Critical) – Conduct and supervise daily opening and closing stock counts
- Investigate, report, and correct all stock variances
- Enforce FIFO, wastage recording, and yield control
- Receive supplier deliveries and verify invoices against quantities and prices
- Prevent pilferage, misuse, and poor stock handling
- Cash & Turnover Control – Ensure accurate daily cash-ups and banking
- Investigate shortages or overages immediately
- Prevent understating or misposting of turnover
- Staff Management & Discipline – Manage staff attendance, punctuality, and shift rosters
- Enforce clock-in / manual attendance logs
- Address absenteeism, late coming, and misconduct promptly
- Conduct on-the-job training and coaching
- Write and submit incident and explanation reports when required
- Food Safety & Hygiene – Ensure full compliance with hygiene, health, and food safety standards
- Maintain cleanliness of kitchen, equipment, and storage areas
- Enforce proper food handling, storage, and temperature controls
- Reporting & Communication – Submit daily, weekly, and monthly reports accurately and on time
- Support audits, inspections, and mystery shopper evaluations
Requirements
- 2-4 years experience in fast food / QSR / restaurant operations
- Proven experience in stock control and staff supervision
- Ability to work shifts, weekends, and public holidays
- Strong numeracy, discipline, and attention to detail
- Certificate/Diploma in Hospitality, Operations, or Business Management
- Food Safety / HACCP training (added advantage)
How to Apply
To apply, send your application documents to [email protected]
APPLICATION CHECKLIST
Please ensure your application includes the following:
1 Certified copies of qualifications
2 Copy of a valid ID
3 Detailed CV
4 Application letter (electronic signature if sending via email), or handwritten letter
5 Three (3) references with contact details
6 All documents should be clear and up to date
APPLICATION DEADLINE 3 JUNE 2026
About the Company
Chicken Hut operates as a distinct culinary establishment within Zimbabwe, specializing in traditional grilled offerings. Known primarily as a Portuguese BBQ Shop, the company provides a unique flavour profile to its Zimbabwean clientele. It focuses on serving authentic Portuguese barbeque cuisine, bringing a specific international taste to the local market. Through its operations across Zimbabwe, Chicken Hut aims to offer high-quality, flavourful meals and a memorable dining experience. This focus establishes it as a notable player within the country's diverse and growing food service industry.
Portuguese BBQ Shop
Website: https://chickenhut.co.zw/
Frequently Asked Questions
What qualifications and experience are typically required for a Chicken-Hut Branch Manager in Zimbabwe?
Candidates often need a diploma or degree in Hospitality Management, Business Administration, or a related field. This is usually complemented by at least 3-5 years of supervisory or management experience in the fast-food or restaurant industry.
What are the main day-to-day responsibilities of a Chicken-Hut Branch Manager?
The role involves overseeing daily operations, managing staff performance, ensuring food quality, and maintaining high customer service standards. Managers are also responsible for inventory control, cash management, meeting sales targets, and upholding health and safety regulations.
What are the typical work culture and expectations for a Branch Manager in the Zimbabwean fast-food industry?
Expect a fast-paced environment with a strong focus on efficiency, customer satisfaction, and strict adherence to operational procedures. Long working hours, including weekends and public holidays, are common, requiring strong leadership and problem-solving skills to manage diverse teams effectively.
What are the realistic career progression opportunities for a Branch Manager at a fast-food chain like Chicken-Hut in Zimbabwe?
Successful Branch Managers can typically advance to Area Manager or Regional Operations Manager positions within the company or a larger hospitality group. Opportunities may also arise in head office roles focused on training, quality control, or new outlet development.
What kind of benefits package can a Branch Manager expect in Zimbabwe's fast-food sector?
Typical benefits often include paid annual leave, contributions to a medical aid scheme, and participation in a company pension fund. Some employers might also provide performance-based bonuses or staff meal allowances.
How should I tailor my application and what do Zimbabwean employers look for in a Branch Manager candidate?
Highlight your practical experience in fast-food management, demonstrating strong leadership, financial acumen, and a proven ability to meet operational targets. Emphasize your understanding of local market dynamics and your commitment to excellent customer service and team development.