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14 hours ago
An Organisation in the financial sector is seeking a back-officeclerk who will be responsible for processing and supporting retail banking operations, including transaction processing, account maintenance, reconciliations, clearing house activities, customer service support, and correspondence, to ensure the efficient and smooth functioning.
Job Summary
- Job Type: Full-time
- Location: Bulawayo, Zimbabwe
- Category: Finance
- Closing Date: 2026-10-14
Key Responsibilities
- Processes and captures financial transactions in the core banking system (Globus T24), including journal entries, fund transfers, cheque processing, clearing house transactions, and system generated adjustments.
- Manages customer account operations, including account opening (internal and external), maintenance, updates, closures, and monitoring of dormant and suspicious account activities.
- Performs daily, weekly, monthly, and periodic reconciliations of banking transactions and accounts, including suspense accounts, fees, cash holdings, cheque settlements, and sub-ledger reconciliations, ensuring accuracy and timely resolution of discrepancies.
- Generates, reviews, and distributes operational and regulatory reports, including CRF/CRB reports, cash flow reports, transactional journals, counterfeits returns, and other management reports, escalating anomalies and preparing adjusting entries where necessary.
- Provides customer service support at the counter and through telephonic enquiries, including handling account-related queries, receiving and authenticating instructions, processing applications, and directing customers appropriately.
- Supports cash and cheque operations, including validation of teller transactions, processing inward and outward clearing cheques, participation in clearing house activities, and balancing clearing accounts.
- Maintains proper record keeping, filing, and safekeeping of banking documents, reports, and registers, while ensuring compliance with internal controls and secure handling of sensitive materials.
- Performs administrative support duties including updating exchange/lending rate boards, managing stationery and supplies, and routing official correspondence and mail.
Requirements
- Business related Diploma.
- 1 year experience.
- Computer literate.
- Excellent verbal and written communication skills.
- Arithmetic skills.
- Good interpersonal skills.
- Teamwork.
- Ability to handle multiple tasks and have good organizational skills.
How to Apply
Apply by email: andrewj@headhunters.co.zw, tanatswat@headhunters.co.zw
Frequently Asked Questions
What qualifications or education do I need to become a back-office clerk in Bulawayo?
Most employers require at least five O-Level passes including English and Mathematics, with a preference for A-Level or a diploma in Accounting, Banking, or Business Studies. Professional certifications like CIS, ACCA Foundation, or ZIMSEC bookkeeping qualifications strengthen your application significantly.
What are the typical day-to-day responsibilities of a back-office clerk in Zimbabwe's finance sector?
You will process financial transactions, reconcile accounts, maintain client records, prepare reports for regulatory compliance, and support front-office staff with documentation. Accuracy and attention to detail are critical, as errors can trigger audits by ZIMRA or the Reserve Bank of Zimbabwe.
How does workplace culture and employer expectations differ in Bulawayo compared to Harare?
Bulawayo employers often emphasize loyalty and long-term commitment due to a smaller, tighter-knit professional community. Punctuality, respectful hierarchy, and proficiency in both English and Ndebele are highly valued in local financial institutions.
What career progression opportunities exist for back-office clerks in Zimbabwe?
With experience and further studies, you can advance to senior clerk, accounts supervisor, or operations manager roles. Many professionals transition into compliance, internal audit, or move to larger banks and NGOs with regional offices.
What benefits are typically offered for full-time back-office positions in Zimbabwe?
Standard packages usually include annual leave, sick leave, and NSSA pension contributions. Larger employers may offer medical aid schemes, funeral cover, and performance bonuses, though these vary considerably by organization size and sector.
How should I apply for back-office clerk positions, and what do Zimbabwean employers prioritize in candidates?
Submit a concise CV with certified copies of qualifications directly to company HR departments or through local job portals like Classifieds.co.zw. Employers prioritize proven numeracy skills, integrity, computer literacy in packages like Pastel or SAP, and verifiable references from previous Zimbabwean employers.
