Helpdesk Administrator (G8)
DUTIES
The Incumbent will be reporting to the General Manager I.T and will be responsible for the following, among other duties:
Acting as the first port of call for the IT department’s end user support function. Resolving phone and e-mail based first level ICT related queries from end users.
Logging ICT related end-user system faults.
Regularly following up on the Finance department to ensure that payment for rentals of WAN links and renewal of software licences is done in a timely fashion.
Assigning work tickets to appropriate IT staff for resolution.
Keeping track of unresolved problems and following these up with relevant IT staff for resolution and cross-checking with end-users to ascertain that reported issues have been resolved to their satisfaction.
Escalating unresolved problems by operational IT staff to the Infrastructure, Business Applications or Technical Support Manager as appropriate.
Ensuring that IT department’s requisitions to the Procurement department recorded, followed up on and expedited.
Provide administration services to the IT department e. g requisition of departmental office stationery and accessories from stores, maintaining an equipment register, maintaining the software licence inventory, preparation of weekly and monthly management reports, minutes and maintaining the equipment movement register within the IT department.
Generate reports as needed to indicate patterns in user queries, resolution of those queries and other support related issues.
Provide secretarial services to the department
REQUIREMENTS
Degree or Higher National Diploma in Information Technology, Computer Science, or Information systems.
Experience in an Information Technology environment will be an added advantage.
Demonstrable ability to multi-task, work under pressure and to appreciate diversity of end users.
Clean class 4 drivers’ licence is an added advantage.
More Information
-
Job Application Details
APPLICATION DETAILS
If you wish to be considered for any of the above positions, please submit your application, Curriculum Vitae, certified copies of academic and/or professional certificates, addressed under confidential cover to: Head Human Resources and Administration ‘Vacant Position’ P O Box 3940 Harare
Please say that you got this job advertisement through Jobs Zimbabwe
- This job has expired!
Related Jobs
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Latest Tenders Update
Subscribe to get daily job updates in your inbox
Like us on Facebook
- (SRHR) Thematic Lead (2)
- Accounting (261)
- Administrative (275)
- Agents (1)
- Agriculture (40)
- Anaesthesiologist (1)
- Apprenticeship (7)
- Artisans (3)
- Arts (2)
- ASSISTANT (2)
- Attachment (51)
- Audit Assistants (1)
- Auditing (17)
- Bank Tellers (1)
- Banking (18)
- Biotech (2)
- Bookkeeper (2)
- BURSAR (1)
- Business Development (75)
- Business Development Managers (1)
- Business management (58)
- Carpentry (6)
- Cashier (1)
- Catering (13)
- Chef (31)
- Chief Executive Officer (1)
- Civil Engineering (2)
- Cleaning (3)
- Clerk (5)
- College Intakes (1)
- Communications (56)
- Construction (50)
- Consultancy (50)
- Consultant (5)
- CONTRACTOR (1)
- Control Officer (1)
- Controller (1)
- Cooks (22)
- COORDINATOR (1)
- Copywriter (1)
- Customer Relations (1)
- Customer Service (14)
- Data Capturers (1)
- Data Entry (2)
- Designer (35)
- Developer (12)
- Development and Monitoring & Evaluation Officer (1)
- Development Officer (1)
- Director (5)
- DREAMS District Lead (1)
- Driver (152)
- Earth Moving Operators (3)
- Economics (18)
- Education (54)
- Electrician (28)
- Engineering (282)
- Executive (62)
- Farming (23)
- Finance (531)
- Fireman (1)
- Food Monitors (1)
- Food Technology (8)
- Gardener (3)
- GENERAL HAND (3)
- General work (79)
- geologist (3)
- Graduate Trainee (69)
- Graduate Trainees (17)
- Graphic Designer (13)
- Guards (1)
- Health & Safety (39)
- Health Care (43)
- Health Care (1)
- Health Officer (1)
- Hospitality (22)
- Hotel & Catering (28)
- HR (103)
- Human Resources (157)
- ICT (3)
- Industrial Attachments (5)
- Information Officer (1)
- Information Technology (310)
- Innovation Officer (1)
- Insurance (20)
- Intern (2)
- Internship (94)
- Invoicing and Cash Transfers Officer (1)
- IT (33)
- Journalism (20)
- Journeyperson – Originator (1)
- Kubatana Jobs (91)
- Lab Technician (16)
- Laboratory (1)
- Landscapers (1)
- Lawyer (1)
- Lecturer (1)
- Lectureship (3)
- Lecturing (77)
- Legal (75)
- LEGAL SERVICES (1)
- Librarian (9)
- Library and Information (1)
- Loan Officers (2)
- Logistics Management (40)
- Machine Operator (1)
- Machinery (3)
- Machinist (1)
- Management (187)
- Manager (2)
- Manufacturing (8)
- Marketing (464)
- Mechanic (46)
- Mechanics (26)
- Media (31)
- Medical (61)
- Medical Laboratory Scientist (1)
- Medical Laboratory Technicians (1)
- Metallurgist (1)
- Mining (58)
- Monitoring & Evaluation (34)
- Monitoring and Evaluation (26)
- NGO (554)
- Nurses (81)
- Nursing Training Intake (7)
- Operations (31)
- Others (8)
- PA (58)
- Pharmacists (11)
- Plumbing (5)
- Procurement (131)
- Production (1)
- Program Director (1)
- Programmer (2)
- Project Assistant (1)
- Project Management (84)
- Property Officer (1)
- Protection and Accountability Officers (1)
- Protection Officer (1)
- PROVINCIAL HEAD (1)
- Public Relations (9)
- Purchasing (54)
- Quantity Surveyor (11)
- Real Estate (27)
- Receptionist (4)
- RECORDS OFFICER (1)
- REPORTERS (1)
- Research (31)
- Retail Management (10)
- Risk Management (36)
- Rural and Urban Planning (7)
- Sales (461)
- Sales Representatives (3)
- Secretarial (143)
- Security (58)
- SHE (28)
- Shop Assistants (1)
- Social Behaviour Change Advisor (1)
- Social Services (312)
- Software Developer (1)
- Software Engineer (2)
- Sports (8)
- Stores (32)
- Supervisor (12)
- Supply Chain (19)
- Surveying (6)
- Tailors (8)
- Teacher (3)
- Teachers' Training (5)
- Teaching (106)
- Team Leader (4)
- Technical (21)
- Technical Advisor (1)
- Technician (55)
- Tenders (2)
- Till Operators (1)
- Tourism (5)
- Tourism and Hospitality (35)
- Trainee (17)
- Training (4)
- Training Officer (1)
- Translator (1)
- Transportation & Logistics (22)
- Travel Agency (3)
- Travel and Tourism (12)
- Veterinary Doctor (2)
- Videographer (1)
- Waiter /Waitress (15)
- WASH (1)
- Weighbridge Operator (1)
- Welders (7)
- Wildlife (2)
- Workshop (1)
- Writer (3)