CLIENT SERVICES CLERK (HARARE) – Doves 167 views

Key Responsibilities

• Servicing client queries i.e. written and telephonic in respect of: Claims, New Business, Premium Accounting
• Receipting and banking
• Compiling monthly statistics of queries processed analysed per type.
• Benchmarking service delivery capability-market intelligence
• Creating a high-performance culture in the department

Requirements

• A Degree in Risk and Insurance Management or Business Management.
• At least 2 years Customer Service experience.
• excellent customer care skills.
• good computer skills.
• excellent negotiation skills.
• good teamwork skills and the ability to work with minimum supervision.
• the ability to work quickly and under pressure.
• a professional attitude when dealing with customers.
• Good understanding of Doves Funeral Assurance products and operations.

How to Apply