CORPORATE BUSINESS EXECUTIVE X2 – Doves (Doves Life Assurance) 76 views

Organization: Doves (Doves Life Assurance)

Job Title: Corporate Business Executive x2

Section 01: Organisational Structure

• Job Title: Corporate Business Executive x2
• Location: Doves Life Assurance
• Incumbent Job Title: Marketing
• Incumbent Superior 2nd Level: Head Corporate Business
• Subordinates: None
• Grade: TBA

Purpose of the Role

This position is responsible for:

• Opening new stop orders for Doves corporate clients.
• Maintaining 95% client retention on new corporate clients.
• Ensuring 95% Conversion on Corporate Business.

Section 02: Responsibilities

• Pitching and presentations: Design and deliver compelling proposals to HR Directors and C-suite executives, highlighting Doves heritage and service excellence.
• Contract Negotiation: Lead negotiations on premium rates, benefit structures and service level agreements in coordination with the Head Corporate Business.
• Tender management: Oversee the submission of corporate tenders, ensuring all regulatory and compliance documentation is met.
• SLA Compliance: Act as primary point of contact for corporate HR/wellness departments, ensuring that all claims and service requests are handled within agreed timelines.
• Portfolio reviews: Conduct quarterly performance reviews with clients to discuss claims ratios, service feedback and policy updates.
• Renewal strategy: Manage the annual renewal process for corporate schemes, proactively addressing price adjustments or benefit enhancements to prevent migration to competitors.
• Conflict Resolution: Resolve escalated grievances or pain points regarding service delivery during the bereavement process.
• Cross selling: Identify opportunities to introduce additional Doves products (e.g. Legal Aid, Prestige plan, Cash Plan and Pension products) to existing corporate members.
• Market Intelligence: Monitor competitor offerings and industry trends within the Regional landscape to advise the head of department on product innovation.
• Develop and maintain relationships and communication with key stakeholders.
• Client Relationship Management.
• Reporting.
• People Management.

Section 03: Qualifications/Competences

Qualifications

• Degree in Marketing, Business studies or any related field.
• Master’s Degree is an added advantage.
• Valid Class 2/4 driver’s licence.

Experience

• At least 3 years’ proven record and experience in the life assurance industry.
• 2 years’ experience in a supervisory role in marketing.
• Experience in online marketing.

Skills

• Good presentation and communication skills
• Data analysis to inform marketing decisions
• Report writing skills
• Excellent written and oral skills
• Planning, Organising & Coordinating
• Digital marketing including SEO, SEM and social media channels
• Problem-solving
• Strategic Thinking
• Confidentiality
• Leadership acumen
• Deadline Driven
• Brand management
• Market research
• Collaboration