Job Expired

Assists various teams with the administrative load of projects, designs and implements code fixes to applications, develops database applications to streamline processes, and provides technical support to teams and system user groups.

Key Responsibilities

Monitors the performance and functionality of various software applications.
Performs routine maintenance tasks to ensure applications are up-to-date and operating correctly.
Addresses and resolves any application-related issues or errors.
Provides technical support and assistance to end-users experiencing application-related problems.
Guides users through troubleshooting steps and offers solutions to resolve issues.
Maintains comprehensive documentation of application configurations, troubleshooting steps, and solutions.
Creates user guides and manuals to assist end-users in utilizing applications effectively.
Installs, configures, and customizes software applications to align with organizational requirements.
Ensures proper integration of applications with existing systems and databases.
Collaborates with ICT and business teams to provide input on application functionality, usability, and performance.
Communicates user feedback and reported issues to development teams for resolution.
Conducts testing of applications to identify bugs, errors, and areas for improvement.
Works closely with quality assurance teams to ensure software meets predefined standards.
Co-ordinates and implements software upgrades and enhancements to improve performance.
Monitors and enforces security protocols to protect sensitive data and ensures compliance with industry regulations.
Implements security patches and updates in a timely manner.
Provides training sessions or workshops for end-users to enhance their proficiency in using applications.
Generates reports on application performance, usage statistics, and user feedback for management review.
Manages vendors and service level agreements.

Requirements

Bachelor Of Business Science In Information Systems: Information Technology
Knowledge of operating systems, devices, applications and software.
Knowledge in Java, C++, SQL Server, Web Application and HTML.
AWS / Azure experience is an added advantage.
Ability to translate architectural requirements is an added advantage.
Experience in PURE System support and product development is an added advantage.
Skills in Database Applications, Operating Systems (OS), Software Applications, Software Coding, and Technical Support.
Competencies: Collaborates, Communicates Effectively, Decision Quality, Ensures Accountability, Manages Complexity, Optimizes Work Processes, Plans and Aligns, and Tech Savvy.