Job Summary
An opportunity has risen within First Capital Bank Zimbabwe, we are looking for Customer Service Advisors to be based in Harare and flexibility to relocate would be an added advantage.
Duties And Responsibilities
Responsibilities:
Processing withdrawals, and deposit taking.
Purchase and sale of foreign currencies
Answer general customer enquiries
Referral of vouchers over specified amounts to Team Leader for authorisation
Balance cash in own till
Groom vouchers for call over
Cross-selling of bank products and services
Provide quality information to the customers on bank products.
Qualifications And Experience
Requirements
- Atleast 5 O levels including Maths and English
- Good A level passes
- Atleast a 2.1 class Undergraduate degree in Sales/Marketing/Banking and Finance or any other relevant degree
Technical Skills - Basic Numeracy skills
- Basic Keyboard skills to operate a counter terminal
- Tact when dealing with difficult or angry customers
- Basic courtesy to determine customer needs
- Good oral communication
Job Summary
More Information
- Job Application Details Application instructions · CVs to be sent to [email protected] · Kindly indicate in the email subject the preferred position and location you are you are interested in. · Attach copies of university transcript, O and A level certificates · Application deadline: 1 May 2023 · Only shortlisted candidates will be contacted