ICT INFRASTRUCTURE SERVICE MANAGER – National Social Security Authority (NSSA) 377 views

NSSA is an organisation undergoing a transformation journey to position itself as a modern and relevant entity that delivers real value to its members through responsive social security services. In addition, we strive to stimulate economic activity, generate foreign currency, and create jobs for the benefit of Zimbabweans.

The new NSSA conducts its business in an honest, accountable, and transparent manner and we seek to recruit like-minded individuals in the following areas:

1. ICT INFRASTRUCTURE SERVICE MANAGER – (HEAD OFFICE): GRADE 17

Reporting to the Deputy Director – ICT, the successful candidate will oversee the technical and managerial aspects of the IT function in terms of the design, installation and maintenance of IT systems core to the Authority. This includes developing, maintaining, supporting and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications and telecommunications systems.

Key Outputs

• Lead and coordinate the design, development, implementation support and optimization of infrastructure systems that enable the ICT function to support the business.
• Assume responsibility for multiple large and complex installations for the Authority.
• Develop and implement ICT Disaster Recovery Plans.
• Apply specialized knowledge in a systems infrastructure o discipline to conceptualize, design, construct, test, implement and optimize infrastructure systems that enable and support business.

• Create systems infrastructure portions of information/technology plans based on an understanding of the customer’s organizational strategic direction, technical context and business needs.
• Conceptualize, construct, test and implement integrated network, hardware and software solutions, distributed computing solutions, and physical or logical communications networks.
• Monitor performance and analyse statistics to identify and resolve system infrastructure documentation.
• Establish, maintain security, integrity and business continuity controls and documents.
• Lead in ICT Infrastructure Procurement and Budgeting.

Qualifying Requirements

• A Bachelor’s Degree in IT and or related programs such as Information Systems, Engineering or highly ranked ICT Certifications.
• A minimum of 10 years’ experience in a relevant field.
• Microsoft Certification mandatory.
• Cisco certification & server certifications added advantage.

Key Competencies and Characteristics

• Excellent knowledge of IT systems and tools.
• Working experience with Data Centres and hybrid networks.
• Understanding of current IT equipment and services trends in the market.
• Demonstrated leadership and personnel management skills.
• Experience working in a team-oriented and collaborative environment.
• Strong interpersonal written and oral communication skills.
• Ability to identify and provide solutions to specific business user needs.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to pay attention to detail and responsiveness.