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9 hours ago
Zimpost is hiring a TECHNICAL SUPPORT SPECIALIST
Job Summary
- Employer: Zimpost
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Information Technology
- Salary: To be shared with s…
- Closing Date: 2026-10-23
Key Responsibilities
- Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems.
- Interact with end-users to help resolve their technical issues.
- Maintain database of all technical issues and resolutions in a computer-based ticketing system and ensure all tickets are attended to.
- Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
- Work on site to modify, install, clean, and repair computer software & hardware.
- Deploy new systems, hardware or software utilities together with appropriate end user training
- Maintain the organisation’s IT asset register.
- Manage the organisation’s software licences and SLAs.
- Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.
Requirements
- Degree or HND in Computer Science, Information Technology, Electrical Engineering or any relevant Bachelor’s degree.
- A minimum of 3 years of IT Support experience
- Ability to listen to end users and to think innovatively, swiftly design & deliver effective solutions
- Ability to work with various stakeholders to understand their needs and build trusted relationships
- Ability to work collaboratively with internal and external teams
Salary
To be shared with s…
How to Apply
Address: P O Box 3940 Harare
About the Company
ZimPost is the name under which the Zimbabwe Posts (Pvt) Ltd. trades and is the company responsible for postal service in Zimbabwe.
Frequently Asked Questions
What qualifications or certifications do I need to become a Technical Support Specialist at Zimpost or similar organizations in Zimbabwe?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like Harare Polytechnic or the University of Zimbabwe. Professional certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate strengthen your application. Practical experience through internships or voluntary IT support roles is highly valued by Zimbabwean employers.
What are the typical day-to-day responsibilities of a Technical Support Specialist in Zimbabwe?
You will troubleshoot hardware and software issues for staff, manage network connectivity problems, and maintain IT inventory across postal branches. Daily tasks include responding to helpdesk tickets, configuring email accounts, and training non-technical employees on system usage. You may also assist with maintaining servers and ensuring cybersecurity protocols are followed.
How does workplace culture and employer expectations differ for IT roles in Zimbabwe compared to international standards?
Zimbabwean workplaces often emphasize hierarchical respect and formal communication channels, requiring patience when escalating technical issues to senior management. Employers expect flexibility with occasional after-hours support due to infrastructure challenges like power outages. Building strong interpersonal relationships with colleagues across departments is considered essential for effective technical support.
What career progression opportunities exist for Technical Support Specialists in Zimbabwe's IT sector?
With experience, you can advance to Senior Technical Support, IT Systems Administrator, or Network Engineer positions within Zimpost or migrate to banking and telecom sectors. Some specialists transition into IT management roles or pursue specialized certifications to become cybersecurity analysts or cloud administrators. Continuous learning is critical as Zimbabwe's IT landscape evolves rapidly.
What benefits should I expect as a full-time Technical Support Specialist working for a parastatal like Zimpost?
Parastatals typically offer pension contributions through NSSA, medical aid schemes, and annual leave entitlements aligned with Zimbabwe's Labour Act. You may receive transport and housing allowances depending on your grade level. Benefits vary by organization, so confirm specific packages during your interview process.
How should I apply for Technical Support Specialist positions in Zimbabwe, and what do employers prioritize in candidates?
Submit applications through official channels such as company websites, newspaper advertisements, or the Public Service Commission for government-related posts. Employers prioritize demonstrated problem-solving abilities, clear communication skills, and proven experience with locally used systems. Tailor your CV to highlight specific technical competencies and include referees from previous IT roles or academic supervisors.
