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The Avenues Clinic invites suitably qualified and experienced candidates to apply for the position of IT Manager. The role is responsible for the delivery, security, performance, and continuous improvement of technology services at the Clinic. The successful candidate will ensure that clinical and business systems are reliable, compliant, and aligned with patient care and operational objectives, while driving digital transformation through data analytics, automation, artificial intelligence, and other value-adding technologies.
Job Summary
- Type: full-time
- Location: Harare
- Category: Information Technology
- Closing Date: 2026-09-11
Key Responsibilities
- Manage and support clinical and business systems, including EHR, LIMS, RIS, PACS, pharmacy, and related applications
- Ensure availability, security, and performance of networks, servers, storage, cloud platforms, and end-user devices
- Collaborate with Group IT on enterprise systems, infrastructure, and technology standards
- Maintain backup, disaster recovery, business continuity, and IT asset lifecycle management
- Drive system optimization, reliability, and continuous service improvement
- Ensure compliance with the Cyber and Data Protection Act, healthcare regulations, and internal policies
- Implement and monitor cybersecurity controls, risk management, and incident response processes
- Coordinate security audits, compliance reviews, and remediation plans
- Coordinate information security awareness and safeguard patient and corporate data
- Lead, coach, and develop the IT team to deliver high-quality services
- Help manage operations, service levels, resource allocation, and on-call support
- Establish performance targets and drive continuous improvement
- Serve as the primary liaison between the Clinic, Group IT, and stakeholders
- Oversee data governance, quality, security, and reporting systems
- Support dashboards, analytics, and business intelligence solutions
- Enable data-driven decision-making to improve patient care, operational efficiency, and financial performance
- Identify, evaluate, and implement digital health, AI, automation, robotics, QR-coded enabled services, and other emerging technologies
- Ensure governance, compliance, privacy, and ethical use of AI solutions
- Support technology-enabled transformation initiatives that enhance patient experience and operational efficiency
- Support development and execution of the Clinic’s technology strategy and roadmap
- Manage IT projects, system upgrades, and digital transformation initiatives
- Oversee vendor relationships, contracts, service performance, and IT budgets
- Maintain IT policies, standards, procedures, and documentation
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field
- 5-7 years’ IT experience, including 2-3 years in a supervisory or management role
- Healthcare IT experience is an advantage
- Relevant certifications such as ITIL, PRINCE2, Azure, CISSP, CISM, or Security+ are desirable
- Strong knowledge of infrastructure, cybersecurity, cloud services, healthcare systems, project management, vendor management, budgeting, and stakeholder engagement
- Excellent leadership, communication, analytical, and problem-solving skills
How to Apply
If you meet the stipulated requirements and experience, submit your application together with proof of qualifications and experience as one (1) merged PDF to [email protected]. Applications to arrive no later than 18 August 2026.
About the Company
The Avenues Clinic stands as a premier private healthcare provider situated in Harare, Zimbabwe. This institution is distinguished as a Grade A, multidisciplinary hospital, committed to delivering exceptional patient care. It extends a wide spectrum of specialist medical and surgical services, catering to diverse healthcare needs. Operated under Medical Investments Limited (MIL), The Avenues Clinic plays a vital role in advancing private healthcare standards across Zimbabwe.
Zimbabwe's Grade A multidisciplinary hospital offering specialist medical care.
Website: https://avenuesclinic.co.zw/
Frequently Asked Questions
What qualifications and certifications are typically required for an IT Manager role in Zimbabwe, especially in a private healthcare setting like The Avenues Clinic?
A bachelor’s degree in Information Technology, Computer Science, or a related field is standard; many employers also expect professional certifications such as CompTIA Security+, ITIL Foundation, or Cisco CCNA. In Zimbabwe’s healthcare sector, familiarity with HIPAA-aligned data handling principles (adapted locally) and experience with clinic management systems (e.g., MedTech, OpenMRS) is highly valued.
What does a typical day look like for an IT Manager at a private clinic in Harare?
Daily tasks include overseeing network uptime, managing user access and cybersecurity protocols, supporting clinical staff with EHR and billing systems, and coordinating with vendors for hardware/software maintenance. Given Zimbabwe’s intermittent power and internet reliability, proactive infrastructure monitoring and local backup solutions (e.g., UPS, offline databases) are routine responsibilities.
How does Zimbabwean workplace culture influence expectations for IT Managers in private healthcare institutions?
Respect for hierarchy and clear communication with senior clinical leadership is essential; decisions often involve consultation with medical directors rather than purely technical autonomy. Punctuality, relationship-building with non-technical staff, and adaptability to resource constraints (e.g., limited vendor support or import delays) are culturally embedded expectations.
What realistic career progression paths exist for an IT Manager in Zimbabwe’s private health sector?
Growth often leads to roles such as Head of Digital Health, IT Director for a hospital group, or consultancy positions supporting multiple clinics. Some professionals transition into health informatics specialisation—supported by local short courses from institutions like UZ or ZIMRA-accredited ICT training providers—or pursue postgraduate diplomas in Health Informatics offered regionally.
What benefits can an IT Manager reasonably expect from a reputable private clinic in Zimbabwe?
Standard benefits include 21–30 days annual leave, medical aid coverage (often through providers like NSSA-approved schemes or private insurers such as Fidelity Life), and pension contributions via the National Social Security Authority (NSSA) or a private fund. Some clinics offer additional allowances for data bundles or home-office equipment, especially where remote support is required.
How should I apply for an IT Manager position in Zimbabwe, and what do employers specifically look for in candidates?
Applications are usually submitted via email or LinkedIn with a tailored CV highlighting local system experience (e.g., MedTech, Zimra e-filing integrations) and problem-solving in low-bandwidth or power-unstable environments. Employers prioritise demonstrable project delivery (e.g., clinic network upgrades), stakeholder management across clinical teams, and evidence of continuous learning—such as recent local ICT workshops or ZICTA-recognised training.