The Workshop Supervisor is responsible for overseeing the day-to-day operations of the workshop, ensuring that all repair and maintenance work is completed efficiently, safely, on time, and to the required quality standards. The role involves supervising workshop technicians and support staff, allocating jobs, managing workflow and turnaround times, monitoring productivity, and ensuring that workshop procedures and SOPs are consistently followed. The Supervisor is also responsible for maintaining high standards of workmanship, inspecting completed jobs, controlling the use of tools, equipment and spare parts, and minimizing downtime and wastage. The Workshop Supervisor will provide hands‑on technical and operational leadership, resolve workshop challenges, ensure compliance with Health, Safety and Environmental (HSE) requirements, and drive continuous improvement in workshop productivity, customer service and profitability.
Job Summary
- Type: full-time
- Location: Harare
- Category: Operations Management
- Closing Date: 2026-09-07
Key Responsibilities
- Supervise and coordinate daily workshop operations, job allocation and workflow.
- Lead, motivate and monitor technicians’ performance and productivity against set KPIs.
- Ensure quality repairs, accurate diagnostics and timely job completion, minimizing rework and comebacks.
- Monitor workshop turnaround times, productivity and revenue and address performance gaps.
- Ensure proper use and control of tools, equipment, spare parts and workshop resources.
- Enforce compliance with Plawn SOPs, operational procedures and documentation requirements.
- Ensure strict adherence to health, safety, PPE and housekeeping standards.
- Provide technical guidance and problem-solving support to workshop staff.
- Handle customer-related workshop issues and ensure high service and workmanship standards.
- Identify and implement process improvements to increase efficiency, reduce wastage and improve workshop profitability.
- Prepare workshop performance reports and elevate operational, technical and staffing issues to management.
Requirements
- Diploma or relevant qualification in Motor Vehicle Technology, Automotive Engineering, Mechanical Engineering or a related field.
- 3-5 years’ relevant experience in automotive workshop operations, with proven supervisory or team-lead experience.
- Strong technical knowledge of vehicle diagnostics, repairs, servicing and workshop equipment.
- Proven ability to manage teams, meet KPIs and improve workshop productivity and turnaround times.
- Good problem-solving, leadership and communication skills.
- Experience in SOP, quality control, health & safety and workshop resource management.
- A valid Class 1/2//4 driver’s licence would be an added advantage.
How to Apply
Apply by email: [email protected]
About the Company
Plawn Motors operates as a prominent auto parts retailer headquartered at 35 Sande Crescent in Zimbabwe. The company has established itself as a leading supplier in the country, maintaining a network of 18 branches to serve customers nationwide. They offer customer support through their contact line at (+263) 71 973 5735 and email at [email protected]. Their business focuses on the retail distribution of automotive components under the motto 'Our Brands, Our Pride'.
Zimbabwe's leading auto parts retailer with 18 branches nationwide.
Website: https://www.plawnmotors.co.zw/
Frequently Asked Questions
What qualifications or certifications do I need to become a Workshop Supervisor in Zimbabwe?
Most employers expect a National Certificate or Diploma in Motor Mechanics, Automotive Engineering, or a related trade, often backed by a Journeyman Class 1 certificate. A clean Class 2 or Class 4 driver’s licence is usually required, and supervisory or management training such as an IPMZ certificate strengthens your application.
What are the common day-to-day responsibilities of a Workshop Supervisor?
You will allocate jobs to mechanics, check quality of repairs, manage workshop tools and parts, and ensure vehicles are completed on time. You also handle customer updates, enforce safety rules, and report workshop performance to management.
What is the local work culture and expectation for a Workshop Supervisor in Zimbabwe?
Zimbabwean workshops value hands-on leadership, so you are expected to be on the floor checking work rather than only sitting in an office. Punctuality, respect for senior staff, and the ability to manage tight deadlines with limited parts supply are highly regarded.
What career progression can I realistically expect from this role?
You can grow from Workshop Supervisor to Workshop Manager, Fleet Manager, or Service Manager, especially if you gain experience with multiple vehicle brands and improve your budgeting skills. Some supervisors also move into technical training or open their own garage after building a strong reputation.
What typical benefits should I expect as a Workshop Supervisor in Zimbabwe?
Benefits vary by employer but commonly include annual leave, sick leave, and sometimes medical aid or a funeral policy. Larger companies may offer pension or NSSA contributions, while smaller workshops may provide only basic statutory benefits.
How do I apply and what do Zimbabwean employers look for in a Workshop Supervisor?
Apply with a CV that highlights your trade certificates, years of hands-on mechanical work, and any team leadership experience, then follow up by phone or in person where appropriate. Employers look for a stable work history, strong fault-finding skills, and references who can confirm your discipline and ability to control a workshop.