WAITRESS / WAITER/ RESTAURANT SERVER – Staysun Investments

Job Summary

A Waiter/Waitress, or Restaurant Server, is responsible for ensuring diners have a positive experience at food establishments by exhibiting excellent customer service. Their duties include greeting diners and taking their orders, communicating with members of the kitchen about orders and carrying meals or beverages to the correct tables

Duties And Responsibilities

Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Carry dirty plates, glasses and silverware to the kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
• Follow all relevant health department regulations
• Provide excellent customer service to guests
• Perform other duties as required

Qualifications And Experience

Skills and Competencies
• Hands-on experience with cash register and ordering information system (e.g. Point Of Sale Machines)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts

Qualifications
• 5 O Levels including Maths and English or 2 A Level Passes
• A relevant Certificate, Diploma.
• At least 2 years proven work experience as a Waiter or Waitress or in a similar position and environment.