Following the continued growth of our business and the successful retention of one of our key clients, Tsebo Zimbabwe is inviting applications from suitably qualified, experienced and motivated individuals to join our Catering Division. These positions present an exciting opportunity to become part of a leading facilities management organisation committed to delivering world-class catering and hospitality services. As the leading integrated facilities solutions provider in Africa, operating in over 28 countries and employing over 32,000 people, Tsebo Solutions Group provides innovative catering, cleaning, facilities management and support services across various sectors. We are committed to delivering service excellence through our people, systems and operational expertise.
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-09-18
Requirements
- Ordinary Level certificate.
- National Certificate in Food & Beverage Service.
- Minimum 1 year’s experience in hospitality or food service.
- Excellent customer service and communication skills.
- Professional appearance and presentation
How to Apply
Apply by email: [email protected]
About the Company
Tsebo Zimbabwe operates as a provider of integrated facilities and workplace management services within Zimbabwe. The company delivers solutions spanning catering, cleaning, and facilities management to businesses across the country. As part of the broader Tsebo Solutions Group, the Zimbabwean operation focuses on supporting local organisations with outsourced support services. Its work helps clients in Zimbabwe maintain operational efficiency and hygienic, well-run environments.
Integrated workplace management solutions across Zimbabwe.
Frequently Asked Questions
What qualifications or certifications do I need to apply for a waiter or waitress role at Tsebo Zimbabwe?
Most employers in Zimbabwe require at least 5 O-Level passes including English, and a certificate or diploma in Food and Beverage Service, Hospitality, or Tourism is an added advantage. A valid medical certificate and basic food safety or hygiene training are often expected before you start serving customers.
What are the typical day-to-day responsibilities of a waiter or waitress in Zimbabwe?
You will greet and seat guests, take food and drink orders, serve meals, and clear tables while maintaining a clean dining area. You may also handle cash or card payments, coordinate with the kitchen, and ensure that customer complaints are escalated politely to the supervisor.
What is the local work culture and what expectations do Zimbabwean employers have for waitstaff?
Zimbabwean hospitality culture places strong emphasis on neat appearance, punctuality, respect for senior staff, and warm, polite customer service even during busy shifts. Employers expect you to work flexible hours including weekends and public holidays, and to remain calm and professional when handling difficult customers.
What career progression or growth paths are realistic for a waiter or waitress in Zimbabwe?
With experience and good performance, you can move up to head waiter, cashier, or shift supervisor, and later into restaurant or banqueting management. Further studies in hospitality management or food and beverage operations can open doors to roles like food and beverage manager or catering coordinator.
What typical benefits do waiters and waitresses receive in Zimbabwe, such as leave, medical aid, or pension?
Benefits vary by employer, but many formal hospitality employers in Zimbabwe provide paid annual leave, sick leave, and sometimes a basic medical aid contribution or uniform allowance. Pension or NSSA registration is common, while tips and service charges may supplement your basic pay depending on the establishment.
How do I apply for a waiter or waitress position and what do employers in Zimbabwe look for in an application?
You usually apply by submitting a CV and application letter directly to the employer, through a recruitment agency, or via an advertised email or online portal. Employers look for clear communication skills, previous customer service or food and beverage experience, a neat appearance, and references who can confirm your reliability and honesty.