Virtual Customer Service Specialists X 10 Posts – People’s Own Savings Bank 273 views

DUE: 20 JUNE 2023

Applications are invited from suitably qualified and experienced individuals to fill the positions which have arisen in Marketing Department.

DUTIES

• Reporting to the Service Centre Manager, the incumbent will be responsible for providing banking services and customer support using virtual channels to enhance customer experience.
• Opening a new account for customers requiring virtual banking services.
• Identifying and implementing virtual KYC verification methodologies and techniques.
• Processing transaction requests for assigned customers.
• Accepting and processing loans and other service requests.
• Cross-selling products to prospective customers through segmentation and analytics.
• Signing up new customers for assigned products and services.
• Creating and tracking tickets for each customer interaction requiring escalation.
• Tracking customer queries initiated from alternative customer touch points.
• Resolving customer queries timeously in line with virtual branch service level agreement.
• Providing centralized service centre support for international card queries.

REQUIREMENTS

• Degree in Information Technology/ Finance/Banking/ Marketing or related field.
• 1-year experience in a banking environment or customer support role.
• Strong customer focus & professionalism.
• Tech savvy and innovative problem-solving skills.

REMUNERATION

The position offers an attractive remuneration package commensurate with qualifications and experience.