VIRTUAL CUSTOMER SERVICE AGENT –  Collective Business Solutions 204 views

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 Collective Business Solutions – Virtual Customer Service Agent

WE ARE HIRING!

VIRTUAL CUSTOMER SERVICE AGENT

About Us:

At Collective Business Solutions, we believe that our external success is driven by our internal operational excellence. We specialize in creating a supportive and efficient virtual environment where talented professionals can do their best work. Our team is built on professionalism, integrity, and a results-driven ethos, empowering our executives to focus on high-level strategy and client success.

The Opportunity:

We are seeking a dedicated Virtual Customer Service Agent to be responsible for managing a variety of tasks to streamline business operations and ensure client satisfaction, including handling communications, managing schedules, and performing data-driven administrative duties.

Key Responsibilities:

• • Answer and respond to emails and phone calls from customers and clients.

  • Act as a first point of contact for client inquiries and provide customer support.

  • Manage large amounts of incoming phone calls

  • Identify and assess customers’ need to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

The Ideal Candidate Will Be:

• • An exceptional communicator and relationship-builder, with the ability to interact professionally with all levels of an organization.

  • Proactive, tech savvy, resilient and adaptable in a dynamic environment where priorities can shift rapidly.

  • A team player who collaborates effectively to share knowledge and achieve collective goals.

Qualifications and Experience (The Essentials):

• • A bachelor’s degree in Business Administration or a related field is preferred.

  • At list 1 year of proven experience as an administrative assistant, personal assistant, or virtual assistant.

  • Experience with specific software or CRM systems used by the BPO.

  • Previous experience in a virtual assistant or BPO role.

  • Demonstrated ability to handle a high volume of diverse tasks.