Job Summary
- Type: full-time
- Location: Harare
- Category: Healthcare & Social Services
- Closing Date: 2026-08-26
Key Responsibilities
- Providing 24-hour body removals from place of death to mortuary or burial place.
- Preparing bodies for burial including washing and dressing and embalming.
- Documentation – processing documents for burials and repatriation.
- Liaising with the bereaved family on time, and other requirements.
- Setting up burial equipment and tents.
- Making entries into the mortuary registers recording all the required details.
- Liaising with the Funeral Consultant in preparing of funeral services quotations and recommending products to clients.
- Coming up with a funeral program in liaison with the bereaved family.
- Managing the showroom and ensuring adequate stocking of all casket ranges.
- Maintaining vehicle movement and maintenance records.
- Assisting in the supervision of housekeeping and burials ensuring good health standards.
- Submitting reports to the Branch Supervisor.
Requirements
- 5 Ordinary level passes
- Clean Class 1 Driver’s license and experience in Bus Driving
- Three (3) years of experience as an Undertaker
- Good communication skills oral and written
- Fluency in English and at least one local language; ability to communicate in multiple languages will be an added advantage
Salary
Not specified
How to Apply
About the Company
First Mutual Funeral Services is a Zimbabwe-based provider of professional funeral and bereavement support services. It operates as a subsidiary of First Mutual Holdings, a locally registered financial services group headquartered in Harare. The company serves clients across urban and rural communities in Zimbabwe, offering end-to-end arrangements including transportation, documentation assistance, and memorial coordination. Its services are regulated under Zimbabwe’s insurance and consumer protection frameworks, and it maintains partnerships with licensed stockbrokers for related financial products.
Trusted funeral services for Zimbabwean families
Website: https://firstmutualholdingsinvestor.com/about/
Frequently Asked Questions
What qualifications or certifications are required to work as an undertaker in Zimbabwe?
A minimum of a National Certificate in Funeral Services or equivalent from a ZIMCHE-accredited institution is typically required. Some employers also accept relevant experience alongside short courses in mortuary science, grief counselling, or health and safety certified by the Ministry of Health and Child Care. Registration with the Zimbabwe National Council for Nurses and Midwives (ZNCNM) is not mandatory for undertakers, but adherence to the Public Health Act and local burial bylaws is essential.
What does a typical day look like for an undertaker at a company like First Mutual Funeral Services?
Daily duties include receiving and preparing bodies, coordinating with families on service arrangements, liaising with cemeteries and crematoria, and ensuring compliance with Zimbabwean burial regulations and cultural protocols. Undertakers often travel across urban and rural areas—especially in Harare, Bulawayo, and provincial towns—and must manage documentation such as death notifications and permits issued by local health authorities.
How does workplace culture and professional expectations differ for undertakers in Zimbabwe compared to other countries?
Respect for cultural and religious diversity—including Christian, traditional African, Muslim, and Hindu funeral rites—is central, and undertakers are expected to demonstrate empathy, discretion, and patience when engaging with grieving families. Punctuality, formal dress, and adherence to hierarchical reporting structures common in Zimbabwean service organisations are strongly valued, and fluency in English plus at least one local language (e.g., Shona or Ndebele) is often essential for effective communication.
What career progression opportunities exist for undertakers in Zimbabwe’s funeral services sector?
With experience and further training—such as in bereavement counselling, business management, or mortuary technology—individuals may advance to roles like Funeral Service Manager, Operations Coordinator, or Training Officer within larger providers. Some professionals pursue entrepreneurship by registering their own licensed funeral parlours, supported by the Ministry of Local Government’s licensing framework and ZIMRA business registration requirements.
What benefits can I realistically expect from employers like First Mutual Funeral Services?
Formal employers typically offer statutory benefits including 30 days’ annual leave, sick leave under the Labour Act, and access to group medical aid schemes—though coverage depth varies by employer. Pension contributions are usually made through the National Social Security Authority (NSSA), and some companies provide transport allowances or housing support, particularly for staff stationed outside major cities.
How do I apply for an undertaker role in Zimbabwe, and what do employers prioritise during hiring?
Applications are usually submitted via email or in person with a CV, certified copies of certificates, and a cover letter highlighting experience in client-facing roles and knowledge of Zimbabwean burial laws. Employers prioritise proven emotional resilience, references from previous employers or community leaders, and demonstrated familiarity with local customs—interviews often include scenario-based questions assessing sensitivity and procedural knowledge.