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8 years ago
Vacancy
Job Description
TRAINEE CUSTOMER SERVICES ASSISTANTS
Reports to: Customer Services Supervisor
Location: J.M. Nkomo International Airport x 2
Robert Gabriel Mugabe International Airport x 10
Job Purpose
The position exists to provide customer care services to all Airport users.
Duties and Responsibilities
Duties and Responsibilities
• Provides frontline customer service through the dissemination of flight, tourist, and
general airport information to ensure effective communication at the airport.
• Receives and handles customer complaints at the airport frontline desk and other
(customer services) operational posts in the terminal.
• Gathers customer feedback through the provision of suggestion boxes, comments
books questionnaires, etc., and refers these to the relevant shift Supervisor.
• Ensures that customers get adequate attention concerning their needs and
expectations at the airport.
• Makes relevant Airport announcements through the public address system under the
guidance of Customer Services Officers.
• Monitors service delivery of organizations and companies working at the airport to
ensure their conformity to airport standards.
• Updates the flight information display (FIDS system).
• Records service standards data and passenger statistics for trend analysis.
• Records all activities that affect passengers and present these to the Supervisor for
analysis and service improvement.
• Conduct spot checks for general cleanliness of the terminal building to ensure that all
facilities are clean for use by airport users.
• Answers telephone inquiries at the Airport Information Centre.
• Conducts airport tours for school children, college students, and other official airport
visitors.
• Assists in setting up corporate events.
Qualifications and Experience
Qualifications & Experience
• 2 “A” level passes in Commercial subjects.
• 5 “O” levels including English Language
• Certificate in Marketing, Customer Services, Business Management or equivalence.
• Diploma in Customer Services, Marketing or Business Management will be an added
advantage.
• Be aged 25 years and below.
Skills and Competences
• Good communication skills
• Good interpersonal skills
• Computer literate
• Customer Orientation
• Well groome
Job Summary
More Information
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Job Application Details
APPLICATION DETAILS
Interested qualified candidates should submit their application letters with detailed CVs, and copies of academic and professional certificates to: [email protected] OR The Human Resources Manager Airports Company of Zimbabwe (Private) Limited 3rd level, International Building Robert Gabriel Mugabe International Airport Harare. Closing date for applications: 31 January 2025 Female candidates are encouraged to apply for all positions
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