Job Summary
- Type: contract
- Location: Kwekwe
- Category: Retail
- Closing Date: 2026-08-07
Key Responsibilities
- Provide excellent customer service by greeting customers, assisting with purchases, answering queries, and always maintaining professionalism.
- Operate the cash register efficiently, including scanning items, processing payments, issuing receipts or refunds, giving change, and balancing the till.
- Ensure constant availability at the till point to support smooth and timely transaction processing.
- Follow all Front End department procedures, service delivery standards, turnaround times, and housekeeping/hygiene requirements.
- Apply product knowledge, upsell promotions, and share customer feedback with management.
- Resolve customer inquiries or escalate complex issues to supervisors as needed to avoid delays.
- Assist with packing customer items and help with restocking shelves or maintaining store appearance when required.
- Maintain high personal grooming standards and adhere to company policies, including cash-handling and security procedures.
- Participate in performance reviews, training programs, and demonstrate teamwork, time management, communication, and initiative.
- Perform any additional duties assigned by supervisors.
Requirements
- At least 5 ‘O’ levels including Mathematics and English Language
- At least 2 years’ experience in Till Operating position in retail FMCG
- A Certificate in Till Operating will be an added advantage
How to Apply
About the Company
Midlands State University is a government owned university in Zimbabwe. The university has 9 faculties offering a wide variety of courses and many specialist programmes. The university is accredited through the National Council for Higher Education, under the Ministry of Higher and Tertiary Education of Zimbabwe.
Frequently Asked Questions
What qualifications and experience are typically required for a Till Operator role at Midlands State University?
Usually, a minimum of 5 O-Levels including English and Mathematics is expected for such roles in Zimbabwe. Prior experience handling cash, operating POS systems, and basic accounting knowledge in a retail or service environment is often highly preferred. Some roles may also value a certificate in cashiering or a related commercial field.
What are the common day-to-day responsibilities of a Till Operator at a university in Zimbabwe?
Your primary duties will involve processing various payments for university services, maintaining accurate cash float, and reconciling daily transactions. You will also be responsible for excellent customer service, handling inquiries, and ensuring all transactions comply with institutional policies. This role often includes preparing daily cash-up reports and assisting with stock control if located in a university shop or canteen.
What are the typical work culture expectations for a Till Operator role within a Zimbabwean university setting?
Punctuality, reliability, and strong customer service skills are highly valued in Zimbabwean workplaces, especially in public institutions like universities. You will be expected to maintain a professional demeanor, work meticulously with finances, and collaborate effectively with colleagues. Adherence to university protocols and a commitment to institutional integrity are also key expectations.
What are the realistic career progression opportunities for a Till Operator within a university or similar retail environment in Zimbabwe?
With experience and further education, a Till Operator can potentially advance to roles such as Senior Till Operator, Cashier Supervisor, or Accounts Clerk. Opportunities may also arise in related administrative or financial departments within the university, particularly for those who demonstrate strong aptitude and initiative. Gaining additional qualifications like an accounting certificate can significantly enhance these progression prospects.
What kind of benefits package, such as leave or medical aid, can a fixed-term Till Operator generally expect in Zimbabwe?
For fixed-term contracts in Zimbabwe, you can typically expect benefits such as statutory annual leave, sick leave, and sometimes compassionate leave. Access to medical aid might be provided, though it can vary significantly depending on the specific employer and length of the contract. Pension contributions are less common for short-term fixed contracts but might be offered by larger institutions for longer-term fixed roles.
What should I focus on when applying for a Till Operator role in Zimbabwe, and what do employers typically look for?
When applying, highlight your experience in cash handling, accuracy, and customer service prominently in your CV and cover letter. Employers in Zimbabwe seek candidates who are trustworthy, meticulous with figures, and possess excellent interpersonal communication skills. Demonstrate your ability to work under pressure and maintain professionalism, especially in a service-oriented environment.