Job Summary
- Type: contract
- Location: Kwekwe
- Category: Retail
- Closing Date: 2026-08-07
Key Responsibilities
- Provide excellent customer service by greeting customers, assisting with purchases, answering queries, and always maintaining professionalism.
- Operate the cash register efficiently, including scanning items, processing payments, issuing receipts or refunds, giving change, and balancing the till.
- Ensure constant availability at the till point to support smooth and timely transaction processing.
- Follow all Front End department procedures, service delivery standards, turnaround times, and housekeeping/hygiene requirements.
- Apply product knowledge, upsell promotions, and share customer feedback with management.
- Resolve customer inquiries or escalate complex issues to supervisors as needed to avoid delays.
- Assist with packing customer items and help with restocking shelves or maintaining store appearance when required.
- Maintain high personal grooming standards and adhere to company policies, including cash-handling and security procedures.
- Participate in performance reviews, training programs, and demonstrate teamwork, time management, communication, and initiative.
- Perform any additional duties assigned by supervisors.
Requirements
- At least 5 ‘O’ levels including Mathematics and English Language
- At least 2 years’ experience in Till Operating position in retail FMCG
- A Certificate in Till Operating will be an added advantage
Salary
this position offer…
How to Apply
About the Company
Midlands State University is a government owned university in Zimbabwe. The university has 9 faculties offering a wide variety of courses and many specialist programmes. The university is accredited through the National Council for Higher Education, under the Ministry of Higher and Tertiary Education of Zimbabwe.
Frequently Asked Questions
What qualifications and experience are typically required for a Till Operator role at a university campus in Zimbabwe?
A minimum of 5 O-levels, including English and Mathematics, is usually required for this type of role. Practical experience in cash handling or customer service, along with basic computer literacy for Point of Sale (POS) systems, is highly advantageous.
What are the common day-to-day responsibilities for a Till Operator on a university campus?
Key duties include accurately processing sales transactions, managing cash and electronic payments, and issuing receipts for purchases made by students and staff. You will also be responsible for daily till reconciliation and providing excellent customer service.
What is the typical work environment and cultural expectation for a fixed-term contract role at a Zimbabwean university?
Expect a professional and structured environment with a strong emphasis on punctuality, honesty, and adherence to university policies and procedures. A respectful attitude towards colleagues and customers (students/staff) is highly valued, along with a proactive and reliable work ethic.
What are the realistic career progression or growth paths after completing a 4-month fixed-term contract as a Till Operator in Zimbabwe?
This contract provides valuable retail operations and customer service experience within a formal institutional setting, which significantly enhances your professional resume. Successfully completing the contract can open doors to similar short-term roles, or strengthen your application for permanent till operator or entry-level administrative positions in the future.
What typical benefits, such as leave or medical aid, are usually offered for a 4-month fixed-term contract in Zimbabwe?
For short fixed-term contracts like 4 months, you can generally expect statutory benefits such as pro-rata annual leave. Comprehensive benefits like medical aid or pension contributions are typically reserved for permanent or longer-term employment contracts.
What should I include in my application, and what do Zimbabwean employers look for in a Till Operator candidate?
Employers seek candidates with strong numerical accuracy, honesty, excellent customer service skills, and reliability. Ensure your CV highlights any relevant cash handling or POS system experience, and submit a well-written cover letter demonstrating your enthusiasm for the role.