JOB ADVERTISEMENT

An exciting opportunity has opened up to join Mycash financial services as a teller! Find attached the job description. If you meet all the requirements and you think you would be a good fit for the role, please send your CV and cover letter to [email protected] .

Applications are open until Monday 9 July 2018 at 1400 hours.

The locations are,
1. Harare * 4
2. Chinhoyi * 1
3. Masvingo * 1
4. Zvishavane * 1

Kindly indicate the location you are applying for.

BELOW IS THE JOB DESCRIPTION

Job Description

• Job Title:                           Kiosk Operator
• Department:                         Operations                                              
• Reports To:                         Regional Supervisor
• Reporting Structure:

PURPOSE OF JOB

Kiosk operators are the first point of contact for anyone coming to the kiosk. A teller is required to perform basic bank transactions and the role is very customer based and sales orientated.

DUTIES AND RESPONSIBILITIES

1. MyCash Card Management

• Registration of MyCash cards, processes mobile banking signups .Meeting set targets.
• Educating customers fully of the functions and benefits of the card and pushing for high level of card usage by clients

2. Performing banking transactions

• Provides banking services to customers by processing transfers, deposits, withdrawals, processing bill payments, selling insurances and referring customers to other bank services.

3. Agent services

• Processes other financial institutions transactions as and when clients request.
• Processes remittance agents receipts and payouts

4. Customer Service

• Assist with client queries and escalate them to Supervisors.

5. Sales and Marketing

• Cross-sells the other kiosk products and new services to increase awareness in the market of the services that the MyCash Kiosk is able to offer and the product of the MyCash card itself.

6. Record Keeping

• Daily record of transactions in Ledger books, reconcile cash transaction reports and sending of reports at the beginning and end of day using the proper reporting procedures and formats given
• Daily record keeping of documentation by way of filing receipts and settlement slips       Daily keeping the kiosk tidy,

7. Risk management

• Completing safe-deposit box procedures.
• Secures all security items e.g. Cash, date stamps and system access
• Verifies cash presented for genuineness.
• Ensures that excess cash is remitted to the supervisor.
• Report suspicious transactions in kiosk

Skills

• Financial Skills,
• General Math Skills
• Documentation Skills.
• People Skills,
• Good Communication skills
• Customer Service
• Attention to Detail,

      Minimum Hiring Standards

• 5 O levels including Maths and English
• Relevant degree.