Teller x1 (Heritage Branch)-BancABC

Purpose of the job

Provide top class service to BANCABC ‘s Banking customers in a professional and friendly manner, through account

transactions, providing information and advice to banking customers and non-customers on the banks products and

services. Paying special attention to detail policy and procedures.

Duties And Responsibilities

Main Focus Areas

• Customer Service.

• Cross selling of bank’s products and services.

• Processing Foreign currency switches for all currencies

• Redemption of remittances

• Cash withdrawals and deposit taking

• Transaction capturing.

• Provide accurate information to customers at all times.

• ATM custodian

• Achieve and maintain a high level of customer service at all times.

• Adhere to policy and procedure both internal and external for the protection of the customer.

• To complete all customer transactions efficiently and accurately.

• Be confident to raise any concerns over discrepancies at the first point of realization.

• Communicate with the customer articulately and accurately, paying attention to detail and always using the customer’s name.

• Deal with customer complaints and enquiries in a professional and courteous manner.

• Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer.

• Provide assistance and offer advice or alternatives that will benefit the customer.

• Promote the benefits of alternative methods of banking, by actively assisting where applicable.

• Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.

• Remain compliant when signing for documents, or when carrying out tasks that involve dual control.

• Answer the telephone in a timely and professional manner.

• To adapt positively to change(s) in working practices or environment.

• Cash balancing on a regular basis

• Attend to and resolve basic technical failures (first-line support.

Qualifications And Experience

Qualifications and Work Experience

• 2 ‘A’ Levels

• 5 ‘O’ levels including Mathematics and English

• Studying towards an IOBZ qualification an added advantage

• 1 Year experience in Telling preferably in a banking environment.

Skills and Competencies:

• Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer

queries timely.

• The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction.

• Friendly, cheerful and well groomed.

• Excellent interpersonal skills.

• Ability to use own initiative.

• Strong time Management skills.

• Team player with ability to work in a dynamic cultural environment.

Job-Related Knowledge

• Knowledge of legal and regulatory issues typical for the country banking system