TELESALES AGENT -OLD MUTUAL 103 views

VACANCY

Job Description

This role is open to high school leavers, and it entails initiating outbound calls to O’mari clients to market and sell the product and its riders. The key goal is to ensure information on the products is accurately disseminated to clients. Agents are also responsible for tele-marketing of the products and escalating complex customer issues encountered.

Key Result Areas:

• Building rapport with customers
• Consistency and interaction when handling customers on O’mari platforms.
• Outbound calls which including Tele-marketing, on-boarding, and surveys.
• Ensuring that customers understand product information
• Escalating issues to the appropriate channel.
• Completing call logs and call reports, and updating them in the database.
• Participating in activities designed to improve customer satisfaction.
• Participating in activities designed to improve business performance.

Qualifications

At least 3 Advanced (A) level passes.

Key Competency Requirements

• Confident and self-motivated with a strong work ethic
• Basic computer proficiency, particularly with Microsoft applications.
• Team-oriented, open minded and willing to learn.
• Able to function effectively in a fast-paced work environment.
• Customer service orientation and organizational skills
• Data entry, typing/keyboard skills and impressive telephone etiquette.
• Knowledge of administration and clerical processes
• Punctuality and consistent work attendance
• Able to maintain customer information confidentiality.
• Agile to new products and technological changes
• Knowledgeable about the Financial industry
• Brand Ambassador-making lasting impression as the first point of contact

Skills

Client Relationship Management

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning
• Education
• High School