Position Overview -Provide first-line technical support to academic and administrative staff, as well as students. -Diagnose and resolve software-related issues, including installation, configuration, and usage problems. -Escalate complex issues to relevant IT teams when necessary. -Install, configure, and update software applications on university computers -Perform routine maintenance tasks to ensure software reliability and security. -Conduct training sessions or create user guides to help staff and students effectively use university software. -Maintain accurate documentation of support requests, resolutions, and system changes. -Support the planning and delivery of training sessions on data protection policies and best practices. -Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems. -Provide support to staff and students on the use of E-learning Management System and Student Information Systems i.e. Moodle, Google Classroom and Edurole. -Prepare and maintain Radio and TV Broadcasting and Livestreaming equipment for practical work. -Supervise and trains Technical Assistants.
Job Summary
- Type: full-time
- Location: Bulawayo
- Category: Information Technology
- Closing Date: 2026-08-07
Key Responsibilities
- Provide first-line technical support to academic and administrative staff, as well as students.
- Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
- Escalate complex issues to relevant IT teams when necessary.
- Install, configure, and update software applications on university computers
- Perform routine maintenance tasks to ensure software reliability and security.
- Conduct training sessions or create user guides to help staff and students effectively use university software.
- Maintain accurate documentation of support requests, resolutions, and system changes.
- Support the planning and delivery of training sessions on data protection policies and best practices.
- Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems.
- Provide support to staff and students on the use of E-learning Management System and Student Information Systems i.e. Moodle, Google Classroom and Edurole.
- Prepare and maintain Radio and TV Broadcasting and Livestreaming equipment for practical work.
- Supervise and trains Technical Assistants.
Requirements
- Applicants must hold a minimum of a Bachelor’s degree (Lower Second Class [2.2] or better) in Information Technology, Computer Science, or Electronic Engineering, with at least three (3) years’ post-qualification experience.
- The candidate should also possess strong communication and leadership skills.
- Experience in a broadcasting environment at producer level or above and/or practical competence in journalism-related software such as Adobe Creative Suite, Audacity, DaVinci Resolve, and livestreaming software will be an added advantage.
- The successful candidate will be accountable to the Chairperson of the Department.
Salary
An attractive package which includes Medical Aid, Leave and Pension Benefits is offered; details of which will be disclosed to shortlisted candidates.
How to Apply
REF Code: POST C
About the Company
The National University of Science and Technology (NUST) is a leading institution of higher education operating within Zimbabwe. It is fundamentally committed to pioneering advancements and fostering expertise across the fields of Science, Technology, and Innovation. NUST plays a crucial role in developing Zimbabwe's intellectual capital by offering diverse academic programmes and engaging in significant research efforts. The university serves as a vital centre for knowledge creation and skill development, directly contributing to the nation's progress and industrial growth. Through its strategic focus, NUST is a key driver for technological advancement and sustainable development in Zimbabwe.
Pioneering Science, Technology & Innovation in Zimbabwe.
Website: https://www.nust.ac.zw/
Frequently Asked Questions
What qualifications and certifications are typically required for an IT Technician/Senior Technician role at a university in Zimbabwe?
A relevant diploma or degree in Information Technology, Computer Science, or a related field is usually a minimum requirement for these roles. Professional certifications like CompTIA A+, Network+, CCNA, or Microsoft certifications are highly advantageous and often preferred by Zimbabwean employers. Practical experience in network troubleshooting, hardware maintenance, and software support is also crucial.
What are the common day-to-day responsibilities for an IT Technician at a Zimbabwean university?
Daily responsibilities typically involve providing technical support to staff and students, maintaining computer hardware and software, and ensuring network connectivity. This includes troubleshooting issues, installing updates, managing user accounts, and assisting with IT infrastructure upkeep across various departments. You would also handle preventative maintenance and respond to helpdesk tickets efficiently.
What is the typical work culture and expectations for an IT Technician in a Zimbabwean university setting?
The work culture often emphasizes a collaborative and service-oriented approach, focusing on supporting academic and administrative functions within a diverse community. Expect to be part of a team, sometimes working under pressure to resolve critical IT issues quickly and effectively. Punctuality, reliability, and a proactive attitude towards problem-solving are highly valued in such environments.
What are the realistic career progression paths for an IT Technician or Senior Technician within a university in Zimbabwe?
Career progression often involves moving into specialized roles such as Network Administrator, Systems Administrator, or Database Administrator, depending on further training and expertise. With additional experience and qualifications, one could aspire to supervisory or management positions like IT Team Leader or Assistant IT Manager within the university's IT department. Continuous learning and acquiring advanced certifications are key to advancement.
What kind of benefits, such as leave, medical aid, or pension, can one expect as an IT Technician at a public university in Zimbabwe?
Public universities in Zimbabwe generally offer a standard benefits package including annual leave, sick leave, and often a compassionate leave provision. Employees typically have access to a medical aid scheme, which may involve contributions, and participation in a national pension fund or the university's own retirement scheme. Housing allowances or subsidies might also be available, though these can vary.
Beyond technical skills, what key attributes or experience do Zimbabwean universities typically look for in IT Technician applicants?
Employers highly value strong problem-solving abilities, excellent communication skills for interacting with diverse users, and a customer service-oriented mindset. Adaptability, a willingness to learn new technologies, and the ability to work effectively both independently and as part of a team are also crucial. Demonstrating initiative and reliability is often more important than just listing technical proficiencies.