We are seeking a highly motivated and experienced professional to join our Trade and International Banking team as Team Leader. The successful candidate will be responsible for leading the execution of international payment and trade finance operations, ensuring regulatory compliance, managing operational risks, and delivering exceptional service to internal and external stakeholders. This role offers an exciting opportunity for a results-driven individual with strong technical expertise in trade finance and international banking to contribute to business growth, revenue generation, operational excellence, and risk management.
Job Summary
- Type: full-time
- Location: Harare
- Category: Banking
- Closing Date: 2026-08-23
Key Responsibilities
- International Payments Operations -Authorise and oversee the processing of international payment transactions within agreed service level standards and turnaround times.
- Ensure compliance with Exchange Control, Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements for all payment transactions.
- Monitor adherence to internal controls, operational procedures, and regulatory requirements.
- Review and approve international payment transactions in line with delegated authority levels.
- Ensure departmental reconciliations are completed accurately and timeously.
- Monitor compliance with payment cut-off times and service level agreements.
- Trade Finance Operations -Review, authorise, and oversee trade finance transactions within the banking system.
- Provide guidance to clients and business units on appropriate trade finance solutions, including: Letters of Credit (LCs), Bank Guarantees, and Documentary Collections
- Ensure compliance with international trade finance rules and regulations, including Uniform Customs and Practice for Documentary Credits (UCP).
- Support business development initiatives through the promotion and delivery of trade finance products and services.
- Risk Management and Controls -Ensure strict adherence to operating procedures, policies, and regulatory guidelines.
- Monitor transaction processing to identify and mitigate operational risks, errors, and revenue leakages.
- Enforce compliance with Exchange Control regulations and AML/KYC requirements.
- Ensure adherence to internal transaction limits and risk management frameworks.
- Support internal and external audit processes and implement corrective actions where required.
- Leadership and People Management -Lead, motivate, and develop team members to achieve departmental and organisational objectives.
- Identify training and development needs and recommend appropriate interventions.
- Coordinate departmental leave plans and resource allocation.
- Conduct performance reviews and provide ongoing coaching and mentorship to team members.
- Foster a culture of continuous improvement, accountability, and high performance.
Requirements
- Degree in Banking, Finance, Business Studies, Economics, or a related field.
- Professional Banking or Trade Finance qualifications will be an added advantage.
- Minimum of five (5) years’ supervisory experience within a Trade Finance, International Banking, or International Payments environment.
- Proven knowledge of international banking products and services.
- Strong experience in cross-border payments and trade finance instruments, including Letters of Credit, Guarantees, and Documentary Collections.
- Sound knowledge of Trade Finance and International Payments operations.
- Strong understanding of Exchange Control regulations and international banking practices.
- Knowledge of AML, KYC, and risk management principles.
- Excellent leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Effective stakeholder engagement and relationship management skills.
- Excellent communication and interpersonal skills.
- High attention to detail and commitment to operational excellence.
- Strong planning, organisation, and decision-making capabilities.
- Bachelor Of Business Studies
Salary
this position offer…
How to Apply
To apply, please visit: ihararejobs.com
Frequently Asked Questions
What qualifications or certifications are typically required for the Team Leader (OMAO) role in Zimbabwe?
A bachelor’s degree in Business, Finance, Banking, or a related field is usually required, along with relevant experience in operations or customer service within the Zimbabwean financial sector. Professional certifications such as the Zimbabwe Institute of Bankers (ZIB) Diploma or ICA qualifications are highly regarded and often preferred by employers like Old Mutual.
What does a typical day look like for a Team Leader (OMAO) at a banking institution in Zimbabwe?
You’ll oversee daily branch or departmental operations, supervise frontline staff, ensure compliance with RBZ regulations and internal policies, and resolve escalated customer queries—often using local systems like Core Banking Solutions deployed in Zimbabwean banks. Daily tasks also include reporting to management, conducting team briefings, and supporting audit readiness in line with Zimbabwe’s financial reporting standards.
How does the work culture and leadership expectations for this role differ in Zimbabwe compared to other countries?
Leadership here emphasises respect for hierarchy, strong interpersonal communication, and community-oriented service delivery—reflecting Zimbabwean cultural values like *ubuntu* and collective accountability. Punctuality, formal dress code, and adherence to local public holidays and religious observances (e.g., Good Friday, Independence Day) are consistently expected across banking institutions.
What realistic career progression paths exist after working as a Team Leader (OMAO) in Zimbabwe’s banking sector?
Successful performers often progress to roles such as Operations Manager, Branch Manager, or Specialist roles in Risk, Compliance, or Training—particularly with continued professional development and ZIB/ICA certification. Internal mobility is common at large institutions like Old Mutual, and lateral moves into regional roles (e.g., SADC markets) may become possible with proven performance and leadership exposure.
What benefits can I realistically expect in this full-time banking role in Zimbabwe?
Standard benefits include 22–30 days annual leave, medical aid through providers like MSA or NPS, pension contributions under the National Social Security Authority (NSSA) framework, and sometimes housing or transport allowances depending on employer policy. Some banks also offer staff loan schemes, wellness programmes, and study support aligned with ZIB or university partnerships.
How should I apply for this role, and what do Zimbabwean banking employers specifically look for in candidates?
Apply via the official company careers portal or verified job boards like MyJobZimbabwe or LinkedIn—never through unofficial WhatsApp groups or third-party agents. Employers prioritise candidates with verifiable Zimbabwean banking experience, clean disciplinary records, RBZ-compliant conduct, strong Shona/Ndebele/English bilingual communication skills, and evidence of problem-solving in resource-constrained environments.